Customer Service Administrative Assistant

Susan Sisitki

Englewood, CO *****

720-***-****

************@*****.***

ADMINISTRATIVE ASSISTANT

Consistent, dependable, honest and confidential professional with high-

level of initiative and experience in office administration, managing a

team, hiring, training, increasing sales, and productivity.

ACCOMPLISHMENTS

Originated and implemented programs, contracts, and liability forms

necessary to obtain certification from the Department of Private

Occupational Schools (DOPOS) in Colorado

Developed and maintained relationships with national representatives and

city officials

Successfully organized and maintained all financial duties which included

banking, financial reports, taxes, and payroll

Initiated and implemented annual budget

Increased customer satisfaction by hiring, training, and motivating a team

of 20 employees. Also to include improved cleanliness and inventory

control.

Increased sales from $20,000 a week to a million dollar business in annual

sales by hiring, training, motivating, and managing

Successfully worked in collaboration with roofing company and insurance

companies

PROFESSIONAL SKILLS

Telephone Protocols

Bookkeeping

MSWord, QuickBooks, Excel, PowerPoint

State & Federal Tax Reporting

Payroll, P&Ls, Budget Planning

Reconcile Bank Accounts

Travel Coordination

Attention to Detail

Writing Skills

Hiring and Scheduling

Sales

Ordering & Inventory Control

Analytical

Public Relations

0rganizational Skills

Multi-Tasking

Professional Etiquette

Confidentiality

PROFESSIONAL EXPERIENCE

Trinity Roofing LLC Aurora, CO 2009 - 2011

Administrative Assistant

. Calculated roofing, using Xactimates software, for residential and

commercial properties with codes from Colorado, Arizona, Alabama,

Chicago, Missouri, and Kansas

. Worked in collaboration with roofing and insurance companies

. Arranged staff meetings, departmental luncheons, and training seminars

. Resolved customer issues and provided excellent customer service

. Maintained all licenses and permits

. Set up employment packages for W-4 and 1099 workers, in compliance with

State and Federal regulations

. Duties included ordering supplies, inventory control, maintaining

equipment, and staff scheduling

. Created Employee Handbook, Job Descriptions, and Company Policies manual

John Robert Powers Denver, CO 1989 - 2009

Administrator of Vocational School

. Maintained licenses /renewals, payroll, taxes, bookkeeping, and reports

. Maintained student records, progress reports, attendance, and tuition

accounts

. Responsible for hiring and screening office staff and instructors

. Scheduled classes, workshops, seminars, tapings, and auditions

. Promoted student enrollment growth and sales training

. Assisted in the coordination and administration of various fundraising

events

. Planned, coordinated, and booked travel/hotel arrangements for large

groups

. Greeted and assisted visitors, city officials, news media, and visiting

agents

. Created advertising brochures, and newsletters

. Wrote all programs and curriculum for DOPOS approval

. Trained and presented orientation for new members and volunteers

. Organized and maintained all financial duties which included banking,

financial reports, budget, taxes, and payroll

EDUCATION TRAINING

Graduated Thomas Jefferson High School Denver, CO

Completed 2 years of college

CERTIFICATION

. CPR Certified

. CNA Certified

WORKSHOPS

. Customer Service

. Banking Principles

. Safety in the Workplace

. Sales and Marketing

PROFESSIONAL VOLUNTEER EXPERIENCE

CNA (Certified Nurse Assistant) volunteer at a nursing home, 4 days per

month

Resolving health concerns, loneliness, confusion, and anger issues of

patients with dementia

Interact with family members

Representing organization at community events

Contact this candidate