Customer Service Sales
Resume:
ELIZABETH TRETTIN
Skokie, IL **077
*******@***.***
OBJECTIVE To secure a full time position where I can contribute my skills
in customer service, organization, and communication.
EDUCATION
DePaul University, Chicago, IL
Bachelor of Science in Management, June 2009
Sales Leadership Minor
G.P.A. 3.5/4.0
WORK EXPERIENCE
Skokie Park District Park Services Office, Skokie, IL
April 2007 - Present
Office Assistant
-Manage front desk, including answer and transfer calls and assist
residents with their inquiries
-Process bills, send to Accounts Payable, and confirm payment
-Maintain spreadsheets on facility and park maintenance
-Update personnel records
-Type board reports and meeting minutes
-Enter information into MainTrac database, which tracks employees'
daily tasks
-Collaborate information into manuals for employees regarding how to
perform certain tasks effectively, like snow plowing
-Organize filing cabinets
-Handle bulk mailings
-Digitally scan slides and pictures into electronic files
-Order office supplies and employee uniforms
Meinke's Garden Center, Niles, IL
May 2004 - Present
Customer Service Supervisor
-Manage team of six cashiers, including train and schedule
-Assist customers on the sales floor
-Design of marketing campaign to attract customers during the off
seasons, which increased walk-in trade by over 25%
-Stock and organize merchandise displays
-Manage inventory and place orders as needed to restock
-Fulfill special orders for flowers
AWARDS & ACTIVITIES
National Society of Collegiate Scholars 2005-Present
Sales Leadership Program 2007-2009
Dean's List 2005-2009
Strobel Accountancy Honors Program 2005-2006
SKILLS
Proficient in Microsoft Office, including Word, Excel, and PowerPoint
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