Customer Service Manager

Ronald A. Hopkins

**** ******** ******

Aurora, Colorado 80011

Cell #720-***-****

***********@*****.***

______________________________________________________________Objective: Obtain employment as a customer service agent, using my talents and skills with people to increase business and company’s revenues.

Qualifications

Excellent multi-tasking abilities in a pressured environment

Experienced in performing call-center troubleshooting in a fast paced environment

Ability to objectively handle and resolve problems resulting in customer satisfaction

Outstanding communication skills with customers, coworkers, and supervisors

Computer literate: MS word, Excel, Windows, Internet navigation

Employment History

Party City Receiving Manager-- 2008 - 2011 Aurora, Colorado

1. Managed receiving inbound deliveries ensuring accuracy based on purchase orders.

2. Maintained detailed records for inventory evaluation readiness.

3. Supervised up to 8 staff members at a time leading to high quality performance recognition.

Allied Waste Service Lead Preventive Maintenance Tech 2005 – 2007 Commerce City, Colorado

1. Performed scheduled DOT maintenance inspections on all fleet vehicles.

2. Executed minor repair techniques according to DOT safety standards.

3. Supervised 3 technicians evaluating performance and communicating needed improvements.

4. Reported major repairs to shop foreman keeping accurate records of all work completed.

Protocol Inc. Universal Agent, 2001 – 2004 Glendale, Colorado

1. Handled inbound customer service calls resolving client issues for Quickbooks Business Software

2. Applied payments to customer accounts ensuring accuracy of tax tables.

3. Light technical support coaching clients to solve software errors.

Ryder Trailers Customer Service/Reservation Agent, 1998 – 2001 Denver, Colorado

Handled inbound customer service calls resolving issues between dealerships and customers.

Assisted planning cross-country moves, selecting truck sizes, routes, start/destination locations.

Initiated outbound calls soliciting reservations for potential customers

Education:

Denver Automotive and Diesel College - Graduated

Montbello High School – Diploma

Contact this candidate