Customer Service Representative

KEVIN BROADHEAD

**** ******** **. *

Las Vegas, NV. 89110

Cellular 702-***-****

CAREER OBJECTIVE

Seeking to exercise 20 years of professional experience in the construction, maintenance, or

remodeling industry.

QUALIFICATION HIGHLIGHTS

* Knowledge of all building trades.

* Able to estimate cost of materials and hours accurately pertaining to scope of work.

* Excels at presenting solutions to clients and employer that meet or exceed expectations.

* Specialist in diagnostic testing for water intrusion and major structural issues.

* Handles process from diagnosis to reconstruction and completion.

EXPERIENCE

Physical Inspector. – 2008 – Present

Action Inspections LLC. Temecula, Ca.

* Conducting home inspections for residential properties.

Lead Customer Service Representative. - 2003 - 2008

DR.Horton, Corona, Ca.

* Managed repairs for up to 30 communities at one time in the Inland Empire area.

* Met with clients to address concerns and alleviate complaints while promoting good will.

* Followed company procedures closely to ensure production and clients expectations were met.

* Worked closely with loss mitigation on structural problems to help field and mediate issues.

* Fostered excellent relationships with trade partners to provide the best workmanship at lowest cost.

Residential Remodeler. - 2001 – 2003

ERA Ranch and Coast, Temecula, Ca.

* Evaluated damages and needs of residential homes to make ready to go on the market.

* Worked within the budget set forth by the broker for repairs.

* Ensured the homes features were operable and safe for new owners.

* Pulled permits for all major repairs.

* Followed up with buyers after the close of escrow.

EDUCATION AND TRAINING

*Certificate, Professional Home Inspector - 2008

Allied Schools, Irvine, Ca.

*Certificate, Mold Remediation and Inspection - 2004

National Enviromental, Lakewood, Ca.

H.S. Diploma, General - 1988

Horizon H.S., Santa Ana, Ca.

SKILLS SUMMARY

* Fire and Water damage: Able to locate, Slab, Roof, Window, Door, Stucco, Lathe and all other

Leaks.

* Construction Defect and litigation experience, can interpret plans and I am computer literate.

* Other Certifications available on request.

Contact this candidate