Customer Service Manager

ISABEL AYALA MARTINEZ

** ***** **. *****. *

ROCHESTER, N.Y 14606

TEL. 787-***-****

chavy_ayala@hotmail

OBJECTIVE

In order to obtain a work that allows me to contribute to the growth of the company with my

theoretical and practical knowledge.

EDUCATION

2007-2010 Central University Of Bayamón (UCB)

Bayamón, Puerto Rico.

Business Administration Bachelor Degree

Major in Accounting.

Summa Cum Laude

1986-1989 Escuela Superior de Bayamón

(High School)

Bayamón, Puerto Rico

PROFESSIONAL EXPERIENCES

2000-March 2011 Droguería Central, Inc.

Credit Assistant Manager

Post and verifying A/R transaction, by recording cash, check, and credit card

transactions.

Post deposits by verifying and entering transaction.

Verifies validity of account discrepancies by obtaining and investigating

information from internal departments, and from customers

Monitor customers accounts, invoicing, verifying customer invoices, provide

customer service by phone.

Resolve collections by examining customer payment plans, payment history;

coordinating contact with collections department.

Protect organization's value by keeping information confidential.

Maintains accounting ledgers by posting monthly account transactions; as well as

reconciling bank statements

1993-2000 Popular Bank of Puerto Rico

Ability to work within established policies, procedures and guidelines.

Ability to respond and assist customers with inquires and/or problem

resolution

Process member transactions

Cross-sell products and services and solicits new accounts

Customer Services

Knowledge in Microsoft Office Word, Microsoft Office Excel, AS/400.

REFERENCES

Available to the being required

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