Customer Service Sales

Katherine L Lewis

P.O. BOX ****

Hagatna, Guam **932-1437

Telephone: 671-***-**** - Cell

E-mail: *********@*******.***

Summary of Skills

. High energy professional who enjoys working with a variety of

customers

. People person

. Proven ability to be persuasive with customers to up sell/upgrade

. Experienced manager and trainer

. Proven ability to organize and create events and tasks

. Proven ability to exceed sales goals

. Proven ability to have wonderful customer service skills

. Advanced in Microsoft Office, Windows XP, Windows 2003, Netscape, and

Windows Explorer

Education

DePaul University - Chicago, IL

Bachelor of Arts in Political Science

Graduation: June 2010

Political Science-Pre law

Work/Volunteer Experience

Park National Bank - Oak Park, IL June 2007- November 2010

Customer Service Representative

. Manage large amounts of currency (i.e. deposits, withdrawals, teller

drawer)

. Make Monetary items (i.e. cashier's check, money orders)

. Up selling of products

. Communicates effectively with customers

. Handled customers' questions and problems in a effective manner via

telephone or in person

. Knowledge of TellerInsight, Metavante, Hogan, Wizard, Customer Session

. Re-order bank related products for Customers (i.e. checks, debit

cards)

. Money gram (send, received, quick pay)

. ATM Balancing

Jamba Juice - Chicago, IL

Shift Manager - January 2006 - March 2007

. Organized taste testing parties for companies and firms

. Trained new team members in all stations

. Oversaw daily operations resulting in monthly sales of approximately

$22,000.

. Motivated team to winter sales competition victory

. Handled customers questions and problems effectively

. Prepared the next shift (morning, afternoon, night) for success

. Organized job interviews

. Interviewed upcoming team members

Team Member - May 2005- December 2005

. Made smoothies in under 3 minutes

. Communicated effectively with diverse customers

. Worked Registers and dealt with counting money and giving change

The Gap Inc - Chicago, IL

Sales Associate November 2005-January 2006

. Communicated effectively with diverse customers

. Handled customers questions, comments, and problems

. Obtained a neat clean area at all times

. Prepared the next staff (morning, afternoon, night) for success

State Attorney's Office - Chicago, IL

Clerk - July 2006 - September 2006

. Filed files into computer

. Organized files into a box to ship off to a warehouse

. Answered phones with enthusiastic attitude

Columbus Park - Chicago, IL

Volunteered Recreational Leader - September 2003-January 2004

. Established relationships with the children and their families

. Created programs for children to advance their math and reading skills

on the computer

. Once the program was created, tutored children in advancing their math

and reading skills

. Increased letter grades of children's report cards from C to B and

from B to A.

Worked as Recreational Leader - June 2004 - September 2004

. Oversaw children on field trips

. Implemented reading/math programs to help children develop verbal

skills

Activities

. Gospel Choir musician (pianist) and singer in grade 9

. Stage Krew member in grades 9-12

. Black Student Union member in grade 11-12

. Supporting actress in the play Pecong in grades 12

. Marching Band and Concert Band (saxophone) in grades 9-12

. Volunteer as Ministry of music on piano, choir, and Organ in Church

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