Management Project

HARSHA G

Email: *****.******@*****.***

Cell: +91-973*******

CA Unicenter NSM Administrator

Address: C/O Nagappa Reddy #186/23 Thubarahalli, Whitefield main road,

Bangalore -560066.

CURRENT PROFILE

. Working as a CA Unicenter Administrator (Executive Technical support)

For Banking Domain.

. Working in the CA Unicenter NSM Admin in UK Transport Direct portal

Project.

. Proficiency in Handling CA USD Tool, and BMC Remedy Tool.

CAREER SUMMARY

. Exposed to CA Unicenter Administration, Nortel System communication,

Netgain Infrastructure Monitoring Tool and Project Management

activities

. Around 2.11 years of experience out of which, 1 year of experience in

Nortel Communication system and Netgain Monitoring Tools, 2.11 years

of strong experience in CA Unicenter NSM administration

. A year of experience in entrepreneurship.

. Exposed to International clients like UK and Hong Kong.

. Working for banking application process for Standard Chartered Bank.

. Having hands-on experience in ITIL Process Incident, change

Management.

. Experience in handling international customers.

. Proficiency in Team Handling and Project Management.

EDUCATION BACKGROUND

. Bachelor of Computer Applications - Passed in May 2008 with

Distinction - Kuvempu University, Karnataka.

. Master Of Business Administration (Systems) - Completed in Jun 2011

from Vinayaka Missions University

. ITIL V3 Foundation certified from ISEB.

INDUSTRY EXPERIENCE

S.No Company Name Designation Period

1. GVK EMRI Communication Analyst Sep-2008 to Oct-2009

2. Atos Origin India Pvt Ltd Executive Technical Nov- 2009 to Aug-2011

Support

3. Mphasis Limited Senior Infrastructure Aug-2011-Till date

Engineer

CLIENTS AND PROJECTS HANDLED

Standard Chartered Bank, UK (Asia Pacific Region)

. Unicenter CA-NSM Administration

. CA-NSM administration and maintenance

. Configuration of NSM Log and File system monitoring.

. NSM Patch installation on Solaris/AIX/Linux/Wintel servers

. Discovery of Agents, message record creation.

. Installation and configuration of NSM3.1 on UNIX/Wintel box.

. Installation and configuration of NSM-R11.2 on UNIX/Wintel box.

. Generate CA support ticket.

. Configuration of NSM blackouts.

. Troubleshooting of performance reports.

. Troubleshooting of Agent.

. Troubleshooting of message flooding.

. Troubleshooting of No Auto ticket generation in NSM

Transport Direct Portal UK Govt

. Unicenter CA-NSM Administration

. CA-NSM administration and maintenance

. Configuration of NSM Log and File system monitoring.

. Jobset Creation and management.

. Troubleshoot on Workload agents.

. Installation and configuration of NSM-R11.2 on Windows 2008 servers.

. Troubleshooting of performance reports

. Troubleshooting of Agent.

. USD Incident and change Management.

. Preparing Management Reports like SLA, KPI, Monthly, Weekly Reports.

. Customer query handling.

. Query handling with Vendor for product related issues.

Team Activities:

Creation of work instruction to the un known issues, MOM meeting Updates,

Ensure Time sheet Fill.

GVK EMRI-Non Profit Organization

. Monitoring of communication process and Troubleshoot for Nortel

System, & CA NSM in Dataceneter.

. Database and Infrastructure Monitoring through Netgain Tool

. Generating performance data and analyze the report.

. Devise strategies for Disaster Recovery Management, including

planning and designing servers for back up.

. Managing and monitoring Unicenter TNG Server agents.

Hobbies:

Music, Sports, Web designing, Internet Surfing, cycling etc

Achievements:

. Participated in National Level Science exhibition competition in

Trivandrum, and explained the project to delegates

like Dr.AbdulKalam.

. Selected for University Turf Cricket Tournament from Kuvempu

University.

. Participated in IBM "The great Mind Challenge India" National level

completion and selected for top 100 projects under the category of

Diamond.

. Conducted Free computer education camp and educated the kids.

Declaration:

I here by declare that the above information is true and correct to the

best of my knowledge.

Regards,

Harsha G

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