Human Resources Manager
Resume:
Kim Matthews, SPHR
**** ******** ******, *******, ***** 77084
************@***.***
From project inception to board room presentations, this approachable, high credibility expert has an excellent track record
of combining executive level focus with hands on application. A human resources professional known to be a dedicated
business partner with unparalleled integrity; consistently targets and attains the best possible results for corporation and its
associates. Strong experience and significant success in:
• Integrating corporate human resources models into actual support for sales/marketing, customer care,
engineering, operations and production divisions; and
• Managing human resources and change management strategies to facilitate merger/acquisition activities so that
high performing associates are engaged and retained.
Career highlights
Comcast Cable 2007 2010
Human Resources
Strategic partner with executive leadership, positioned to accomplish goals by aligning associate talent with
corporate goals and objectives for this multi site telecommunications corporation with a regional employee base of
2,600. Duties included:
Oversight of all human resources activities including learning and development, compensation, internal
•
communications, safety and compliance, employee relations, talent acquisition, organizational effectiveness
Coaching for executives and management to resolve issues and encourage management best practices
•
Supported interpersonal and managerial communication at all levels and structured lasting solutions for potential
•
workplace conflicts
Crafted and implemented effective pay for performance program designed to accomplish strategic initiatives
•
Employed positive change management techniques to build a culture of employee engagement and innovation
•
Successful employee integration following acquisition and merger
Results:
Reduced employee turnover from 54% to 17%
SAP Platform Roll out and Implementation
Met and exceeded headcount targets for call center and door to door sales
Achieved best in class employee engagement scores on Company wide satisfaction survey
Decreased EEOC complaints by 40%
Implemented new employee communications television program
Launched the region’s first Mentor Program with over 80 participants
Managed $500k annual budget
Level (3) Communications 2000 2007
Senior Manager, Human Resources
Recipient of multiple promotions within corporation; ultimately provided human resources leadership to business division
executives responsible for almost 700 employees. Responsibilities included:
Partnered with executive management to attain company initiatives and implement best practices
•
Developed human resources policies and procedures for rollout to corporate and local markets
•
Regularly visited local markets to provide training and counseling guidance to managers and employees
•
Managed team of human resources generalists
•
Managed deployment of personnel policies and practices using interpersonal and packaged corporate communications
•
Conducted internal investigations and recommended appropriate corrective action
•
Coached business sector managers on personnel matters and issues; structured manageable solutions to resolve
•
Managed corporate wide initiatives including equal employment opportunity (EEO) program, employment records
•
Represented corporation in legal matters including EEOC charges, unemployment claims, mediation hearings
•
and worked with legal team to strategize (successfully) against lawsuits
Kim Matthews, SPHR
281-***-**** ************@***.***
AT&T Broadband & Internet Services 1993 2000
Division Manager, Employee Relations
Provided general human resources support for organization with approximately 2,700 employees, developing strong experience
and skills in the areas of:
Internal investigations and appropriate corrective action
•
Consistency for personnel related policies, grievance responses and disciplinary actions
•
Conducting corporate specific training for associates, managers and executives
•
Government sector interface with oversight for federal audits and compliance
•
Education:
• Master of Business Administration, human resources; Troy University, Alabama
• Bachelor of Science, business; Troy University, Alabama
• SPHR Certification, June 2011
Community Involvement:
Boys and Girls Club of America (2008 10), board of directors (2008 – 2010)
•
Women In Cable Telecommunications (WICT), board of trustees (2009 10)
•
National Association for Multi ethnicity in Communications (NAMIC), chairperson (2009)
•
Awards:
Next Generation Luminary Leadership Award recipient, NAMIC (2010)
•
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