Manager Customer Service

Michael D. Batic

**** ******* ******

Indianapolis, IN 46268

(H) 317-***-**** (C) 317-***-****

e-mail: ********@*********.***

EXPERIENCE

January 2011 to February 2011 Kirkpatrick Management Company -

Indianapolis, IN

Regional Manager

I am responsible for a portfolio of Cooperative Housing communities

(section 8). Responsibilities include operations management, budget

review, compliance, and communication and interaction with the Board of

Directors of each Cooperative.

May 2007 to February 2010 Sun Communities, Inc. - Southfield, MI

Regional Vice President of Operations & Sales

I directed a team of 38 employees for 10 manufactured housing communities

(3859 sites) in central Indiana and northwest Indiana, St Louis MO, and

Clarksville TN, to achieve targeted results.

Major responsibilities included

Financial Performance

. Manage property budgets to meet or exceed budgeted NOI

. Develop and implement methods to maximize property revenue

. Monitor rent collection efforts, including accounts receivable, bad

debt, evictions

. Monitor purchasing and expense control

Asset Preservation

. Manage approved capital improvement projects for the portfolio ($450k)

. Monitor potential liability issues and ensure that risk management

exposure is minimized.

Marketing/Leasing

. Develop individual property marketing plans to maximize occupancy

. Maximize property revenue by evaluating occupancy levels weekly

Personnel Management

. Recruit and select qualified property managers and sales

representatives for assigned communities

. Establish and monitor periodic performance goals and objectives for

each Property Manager.

August 2005 to May 2007 Banyan Realty Management - Orlando, FL

Regional Property Manager

My responsibilities include the direct management of nine multifamily

properties - 710 units. I also oversaw an area manager with three multi-

family properties - 346 units. This includes four properties that are

scattered single family homes. Two properties are designated for residents

aged 55+. All properties were tax credit programs.

Major responsibilities included

. Prepare action plans to insure NOI performance was achieved

. Monitor rent collection efforts, including accounts receivable, bad

debt, evictions, and the timely approval of write-offs

. Monitor potential liability issues and ensure that risk management

exposure is minimized

. Manage the personnel efforts for on-site property managers and assist

with staffing issues for other site positions

. Insure that property staff adheres to all company and tax program

compliance rules and regulations. Review resident lease files for due

diligence to insure compliance of these regulations

. Communicate with Asset Manager or other owner representatives.

July 2004 to July 2005 Buckingham Companies - Indianapolis, IN

Regional Property Manager

My responsibilities included overseeing a portfolio of five multi-family

properties - approximately 1100 units. Major functions and areas of

responsibility include Financial Performance, Staff Management and

Development, Marketing and Customer Service. These properties were both

market rate and LITHC communities.

September 1998 to July 2004 Weyerhaeuser/Spacekraft - Indianapolis, IN

Accounting Manager / Office Manager

I was responsible for the day to day office and accounting operations of a

manufacturing facility. I was also acted as the on-site supervisor of the

Customer Service team.

Major responsibilities included

. Responsible for reviewing and approving credit limits for customers

. Manage the month end close of financial operations for two operating

facilities

. Provide monthly analysis of financial reporting to Senior Managers and

Operations Manager

. Monitor monthly sales reports for Sales Manager of regional sales

staff

. Monitor and audit receiving of raw materials

. Reconcile corporate directed balance sheet accounts

February 1996 to September 1998 City of Indianapolis, Parks Department

Assistant Chief Financial Officer

I was responsible for the day to day operations of the Finance staff

including accounts payable and payroll. I was also directly involved in the

annual budget preparation to include a total operating budget of $20

million, of which $4 million is self generated through recreational

programs, facility rentals, or park admissions.

EDUCATION

Purdue University

BS-Industrial Management Program

COMMUNITY INVOLVEMENT

Chairman of the Kuntz Advisory Team

Youth Soccer Coach

Past President - Pike Youth Soccer Club

Local Organizing Committee and Event Commissioner - The 2001 World Police

and Fire Games

Past President - New Augusta Public Academy PTA

Volunteer - Habitat for Humanity

Volunteer - Indiana Sports Corp

Volunteer - American Diabetes Association

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