Customer Service Technician

Leo Joseph Christian

**** ****** **** **, *** *** Austin TX 78752

Phone: 631-***-****

E-mail: ********@*******.***

PROFESSIONAL PROFILE

Exceptional communication and interpersonal skills; keen observer and good

listener. Well organized, goal-oriented and dependable in completing

projects on time and within budgetary constraints.

SUMMARY OF QUALIFICATIONS

Background in Mainframe Computer operations; Ten years PC and Network

maintenance; other areas of expertise include:

Desk Side Support PC Technician Computer Roll-Out Technician Technical

Support (SW/HW) Network Support

COMPUTER SKILLS

Experience in computer operations,

Experienced and proficient in PC / Network Tech Support duties and

responsibilities.

HARDWARE

Desktop and Laptop PCs (IBM, Dell, HP, Gateway, etc.). IBM 30xx, AS400,

Honeywell Multics, Honeywell Mini computers.

VAX VMS, IBM VMS VMSP, and various peripheral devices including routers,

switches, DASD, Tape Drives, IBM printers, etc.

SOFTWARE, LANGUAGES & OPERATING SYSTEMS

Mainframe

OS/390 JCL, COBOL/COBOLII, SQL/DB2, CICS, VSAM, TSO and CICS, (COBOL),

OS/MVS, MVS/XA, MVS/ESA, VM, VM/XA, HP/MPE, MUSIC, SCORPIO, and UNIX

PC/Network

Microsoft Office Suite, VISIO, Lotus 123, Microsoft Windows (3.x, 9.x, NT,

2000, XP, VISTA), Active Directory, DNS, WINS, TCP/IP, Various office

productivity tools. Including email (Outlook, Exchange, and Lotus Notes)

software, anti-virus, backup and Ghost software.

PROFESSIONAL EXPERIENCE & SELECTED ACCOMPLISHMENTS

Independent Contractor (Projects)

Global Resources LTD, Long Island, NY June 2006 - July 2009

Assemble Desktop Computer Systems; connect local printers, Assurance

Support (Desk-side Support), Re-IP Workstations and printers. Assist

clients with technical issues concerning software/hardware, complete other

tasks as needed. Physical memory upgrades to Desktop systems.

Decommission of Local Bank Branches, hard drive scrub and network rooms

disassemble. Desktop Computer systems

Network Printer setup.

Results: completed all assignments / clients extremely satisfied with

service.

Tac Worldwide, New York, NY July 2006 - Sep 2006

Replace Motherboards, Inventory equipment, Stage new equipment and set up

technicians to start.

Record new serial numbers, and asset tags, test workstations, and file

reports.

Results: Upgrades Completed.

Temp Agencies Customer Service Rep Tulsa, ok May 2002 - Nov 2005

Handled incoming calls resolved and documented issues about service,

billing, and installations using tools on a Windows XP platform.

Results: resolved customer issues.

Independent Contractor

Rollouts INC, Chaska, MN - LAN/Field Technician MAY 2001 - Aug 2001

Various assignments including Conversion of State Farm Agent offices from

Token Ring To Ethernet upgrade all proprietary software

Install and configure Routers, Switches, Servers, Workstations, and

Laptops, Printers, Scanners, Digital Card Readers and Cameras.

Install all Enterprise Software, Insure network operability and all systems

functions.

Results: Employees were able to continue to conduct business during Upgrade

with no issues being offline for only 5 Minutes.

Independent Contractor

Reuters America, Hauppauge, NY - Level 3 Tech May 2007 - June 2007

Build, Repair, and Upgrade Workstations Ghost Image depending Group.

Configured IP addresses, printers, and proprietary software.

Add Users and computers to Domain using MS Active Directory, help with set

up of email accounts

Insure License Compliance.

Results: Reduced Backlog of several hundred open Work orders to zero.

PREVIOUS PROFESSIONAL EXPERIENCE

Mainframe Computer Operator for Saint John's University Jam, NY Customer

Service Manager for Luiski INT Melville, NY Customer Service Supervisor for

Vartec Telecom Tulsa, OK Customer Service Rep for Cingular Wireless Tulsa,

OK Customer Service Rep for Lowe's Home Improvement

EDUCATION & CONTINUING TRAINING

Computer Programming Certificate, Abilities INC, Albertson, NY

PC Technician, Network Specialist Certificate, Computer Career Center,

Garden City NY

CompTIA A+ (PC Tech) Certification, Issued in State of NY

Date of Issue; 12/16/1997,

MCP (Microsoft Certified Professional), Self-Study, Central Islip, NY

DCSE (Dell Certified Systems Expert), Online (Dell), Central Islip, NY

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