Customer Service Human Resources
Resume:
Linda Ramos
Lakeland, Florida *3810
*******@*****.***
GOAL: Seeking a position as an Entry Level Manager.
EDUCATION:
Everest University Brandon, Florida
July, 2011 – Masters Business Administration
Everest University Tampa, Florida
April, 2009 – Bachelor of Science Health Care Administration
EXPERIENCE: Over 20 years in the Health Care Field
O ver
Over 20 years of experience working in the forefront as a Certified Nursing Assistant in Nursing Homes,
Hospitals, Private Duty, and Home Health, while developing the comprehensive skills and knowledge in business
operations, human resources, strategic planning, policy development, sales marketing, vendor management, and
customer relations. Ability to adept at team building, business plan development, training, sales forecasting,
public relations, and negotiations. Ability to increase revenue reduces costs; and improves productivity and
performance. Knowledgeable at budget, payroll, purchasing, and inventory management. Able to plan and oversee
special projects and events. Outstanding customer service, communication, and leadership skills.
Zephyr Haven Nursing & Rehab
Certified Nursing Assistant, 10/05 - Present
Zephyrhills, FL
Provides acceptable care while working collaboratively as a team member in the Alzheimer’s Unit, Rehab
& Skilled units, while providing outstanding customer service to all families and visitors. Responsible for
reporting any changes in patient’s health and charting electronically on assigned patients.
Ybor City Healthcare & Rehab
Administrator in Training, 06/10 – 08/10
Tampa, FL
Trained under the authority of a Licensed Nursing Home Administrator while acquiring the skills and knowledge
of daily operations in a skilled nursing home. Trained in the departments: Risk Management, Human Resources,
Medical Records, Dietary, Housekeeping, Maintenance, Admissions and Social Services.
.
Lakeland Regional Hospital
Patient Care Assistant (Trauma Unit), 10/09 – 08/10
Lakeland, FL
Provided outstanding care in a team setting for patients who had head injuries, automobile and motorcycle
accidents, gunshot victims, and patients on life support, working closely with families to provide support.
ACHIEVEMENTS/ SKILLS:
Graduated Magna Cum Laude (MBA), graduated Cum Laude (Bachelor of Science), Certificate for Outstanding
Student (Associate of Science), Employee of the Month-4/2000, Vice President for VICA Organization for 2 years
(Pasco High School), Type 45 WPM, Knowledge of MS Word, Excel, Power Point, Accounting, Marketing,
knowledge of State of Florida and OSHA regulations, EKG, Elementary, CPR & First Aid, Customer Service and
leadership skills.
Will gladly provide references upon request
Contact this candidate