Manager Customer

Location:

Posted:

August 29, 2011

Ramón B. Browne

940-***-**** (C) *****.*.******@*****.***

PROFILE:

Flexible, fast learner who adapts quickly and yearns to learn; enjoys working in fast-paced

challenging environments; works well independently or in teams and culturally diverse settings.

EDUCATION:

Texas Woman’s University, Jr. and Sr. level accounting classes (4.0): December 2011.

Midwestern State University, Masters in Business Administration, MBA (3.0): Aug 2010.

Midwestern State University, Bachelor in Business Administration, Finance (3.7): Aug 2007.

EXPERIENCE:

PwC, Dallas, Texas. Jan 2011 - Mar 2011.

Intern

Gathered evidence for, and documented various portions of the corporate and site audit.

Tested contracts and reviewed significant documents.

Prepared templates, rolled over EGAs, and tied out various files.

Fidelity Investments, Westlake, Texas. Mar 2008 - Jul 2010.

Electronic Response Representative (Online services)

Analyzed customer accounts for best solutions to mitigate risks and losses.

Retained customers and improved customer loyalty.

Saint-Gobain Vetrotex America, Wichita Falls, Texas. Jan 2007 - May 2007.

Accounting Co-op (Internship)

Posted customer payments and conducted cash application research.

Reconciled and maintained customer accounts and files.

Collaborated with manager on special projects and reports.

St. Kitts Trading & Development Co., Basseterre, St. Kitts Jul 2003 - Dec 2004.

Internal Auditor Clerk

Reviewed and formulated upgrades for company policies and procedures.

Investigated the adherence of company policies.

Created weekly activity and recommendation reports for managers and directors.

ORGANIZATIONS AND ACCOMPLISHMENTS:

SCREP Chair – National Association of Black Accountants (NABA) (TWU Chapter).

Member – Students in Free Enterprise (SIFE) (TWU Chapter).

Volunteer – Wichita Falls Boys and Girls Club and Senior Women’s Forum

Attended the Ernst and Young Elements of Success Conference.

Passed the FINRA Series 7 & 63 brokerage license exams in one sitting.

Computerized Midwestern State University’s interlibrary loan record keeping process.