Customer Service Manager

Rolando Mandujano

**** ******** **. *********, ** 91763 E-Mail:*******.*********@************.***

PROFILE

• Strong analytical, organizational and problem solving skills with a proven track record

• 17+ years of experience in the Materials Management field with the last 8 years as a Materials Manager

• Extensive Supply Chain Management knowledge which includes sourcing, procurement, production

scheduling, order processing, inventory management, import / export, transportation, production,

warehousing, and customer service.

Objective

• Seeking employment in a medium size organization were my diversified education and experience will

allow me to drive improvements in working capital / operating income while eliminating muda (waste) from

operations.

EXPERIENCE

Ormco / Kerr Corporation a division of Danaher – Glendora, CA 91740

Materials Manager 2003 –

present

• Lead

and manage cross-functional teams related to planning and purchasing initiatives and continuous

improvement programs – Kanban penetration, PPV, lead times / lot sizes reductions, visual

management and lean principles

• Develo

ped short and long term unit and dollar inventory projections at the raw, sub-assembly, WIP and finished

goods levels to achieve Level 3 and Level 2 Policy Deployment action plans

• Key

DMP facilitator in implementing Kanban in the 3 manufacturing plants - Mexicali, Merida and Glendora

• Develo

ped the root cause / countermeasures for customer service levels (backorders) for Orthos product lines

• Particip

ated and drove the material planning activities in the new product development teams

• Reduc

ed departmental headcount by 35% while maintaining on-time delivery, and customer service levels

• Develo

ped standard operating procedures for Kanban system, shop floor work order packets, planning process

• Accoun

table for developing and adhering to departmental budgets on an annual basis

• Supervi

se the material management team consisting of buyers, planners, master schedulers, expeditors, and

clerks.

Inventory (Import/ Export) Manager March 2002 - April

2003

• Key driver in implementing new policies and procedures throughout the organization for

import / export compliance

• Developed a cycle count program that achieved +95% accuracy at the SKU level

• Performed an annual physical inventory (45 million) within 3 days that resulted in a positive

variance to inventory and no disruption to customer service

• Eliminated 15% redundancy in material handling transactions in Oracle resulting in a headcount

reduction

• Provided expertise with other SDS facilities on an occasional basis

Distribution Manager May 1996 -

March 2002

• Manage / supervised 100 employees

• Responsible for recruiting, training, and developing associates - employees (85% Retention)

• Relocated the main stockroom which was integrated with manufacturing into a new stand alone

30,000 sq. foot Distribution Center

• Accuracy fill rate improved year over year from an all time low of 75% to above +90%

• Negotiated a new freight contract with UPS that saved $300K in freight cost within 16 months

• Strict adherence with regulations and compliance programs, policies and procedures related to

work safety, environmental, and health (GMP/ ISO/ FDA/ SOX) – No major infractions from ISO or the

FDA ( No Recalls)

• Reduced departmental headcount by 20% without impacting productivity, quality or service (total

cost reduction of $450K)

• Achieved 93% customer’s satisfaction rating with a 25% reduction in customer issues / complaints

Production Control Coordinator (Buyer / Planner III) August 1994

– May 1996

• Schedule in a timely and efficient manner the manufacturing of finished items and material

ordering to meet product

forecasts, safety stock levels, and fill all back orders

• Calculate manufacturing lead times, determine batch sizes and confirm order due dates

• Analyze material requirements of raw materials, components, sub-assemblies and service parts

and release work orders and purchase orders based on time phased requirements

• Led implementation of Oracle Planning from the legacy system AS-400

• Participate in NPMG, S&OP, Life Cycle Management and Inventory Management

• Reduced inventory by 1.2 million dollars while maintaining product availability above +92.0%

Alpha Therapeutic Corporation – Los Angeles, CA

Supervisor of Materials Planning February 1991 –

August 1994

• Participated in the planning, selection and the purchase of the new MRP software – MFG Pro

• Responsible for planning and scheduling all materials required to efficiently and effectively support

manufacturing

• Negotiated raw material contracts for Japanese commodities

• Integrated the sourcing process to enhance capabilities for evaluating suppliers

• Developed new suppliers by creating RFP with detail technical properties, evaluating proposals and

negotiating for better options

• Continuously evaluated suppliers’ performance with regards to quality, cost, and delivery

(performance metrics)

• Built strong working relationships with key customers and suppliers resulting in improved overall

customer service

Warehouse Supervisor July 1989 –

February 1991

• Supervised 30 hourly employees

• Created a preventive maintenance program for forklifts and freezers

• Achieved process improvements for 3 consecutive years in the areas of Safety, Quality, Productivity

and Cost

• Manage and adhere to multi-million dollar inventory budget

Inventory Control Supervisor August

1987 – July 1989

• Supervised 18 hourly employees.

• Developed and maintain cycle count Programs (computerized)

• Created 15 new SOP’s – Standard Operating Procedures.

• Implemented visual pull systems with an inventory accuracy rate of +99.5%

• Responsible for the physical control of approximately 35 million dollars of WIP Inventory

Los Angeles Times – Los Angeles / El Monte, CA June 1981 –

August 1985

Production Supervisor

• Supervised 25 hourly employees

• Prepared weekly production schedules

• Deployed lean manufacturing principles – 5 S Standard Work

EDUCATION

B.S., in Business Administration with a major in Business Management – California State Polytechnic University -

Pomona, CA 1987

A.A. in General Education – Rio Hondo College, Whittier, CA 1984

Certificates: Supply Chain Management & Effective Employee Management for Managers – Cal State Fullerton,

2000 APICS – American Production and Inventory Control

ADDITIONAL SKILLS

• Project Management Skills and Experience in Cross Functional Teams

• Lean Manufacturing, pursuing a Master Black Belt in DMP’s

• IT Systems: ERP, MRP II system in IBM’s AS400, BOM, EO, WMS, Oracle Manufacturing &

Procurement System

• Proficient in Microsoft Office 2007 – Microsoft Project, Word, Excel, Power Point, Visio, and Access

REFERENCES

Available upon request.

Contact this candidate