Manager Human Resources

Robert Patterson

*** ******* **** *******, *** Jersey 07753

732-***-**** ********@***.***

Objective

To secure a position that will allow me to utilize my years of experience in the

Consumer Credit and Collections industry.

Summary of Qualifications

• Self-motivated, conscientious, analytical thinker with excellent verbal and

written communication skills

• Able to quickly lean policies and procedures

• Ability to drive results, motivate staff and exceed goals.

Experience

CitiFinancial: May 1986 – June 2011

Center Manager: July 2010 – June 2011

• Administered policies and procedures for personal loan and real estate

collections service center

• Plan strategies to obtain superior results, optimize profitability as well as

control operating expenses

• Assisted managers and staff in the daily operations in the Center

• Managed all Human Resources responsibilities

District Manager: January 2003 – July 2010

• As DM responsible for thirty five employees in seven consumer finance

branches throughout Monmouth, Ocean and Middlesex counties

• Manage the operation and team to obtain short and long term growth and

profit objectives

• Ensure consumer loans investments are made consistent with company

policy and sound investment practices

• Responsible for personnel management and branch related human

resources issues

• Responsible for optimizing profitability and controlling operating expenses

of the district

Branch Manager: May 1991- Jan 2003

• Develop new business, retain customers and manage the portfolio

• Provide knowledge and expertise to employees regarding selling of loan

products, insurance, credit and delinquency decision

• Maintain delinquency in the branch well below company standards

• Work with Attorneys regarding servicing of difficult accounts,

garnishments etc.

Frontline Manager (Citi cards): May 1986 - May 1991

• Managed a dialer operation of seventy five employees in our credit card

center

• Managed handle time efficiency

• Created challenges to motivate and encourage performance

Education: September 1972 - May 1975

Kean College, Union, New Jersey

Certificates

• Dale Carnegie

• Frontline Time Management

Contact this candidate