Customer Service Representative

Letisha Dean **** West Monroe Avenue Apt. #-* . Chicago, Illinois 60644

. 773-***-****

*****************@*****.***

Professional Strengths

Outgoing, energetic professional with a successful record in challenging

positions involving extensive Customer Service communications with the

general public. Proven ability to establish and achieve professional

business objectives. Team Player who can motivate self and others.

Experience

Heartland Alliance (Put Illinois To Work Program)

Chicago, Illinois

Various Positions August 2010 -

January 2011

. Assisted with care of children in a daycare setting.

. Janitorial duties in a beauty salon.

. Receptionist/ file clerk

Universal Medical

Chicago, Illinois

Care Giver March 2009

-September 2009

. Assisted with care of elderly patients.

. Cleaned common area washrooms.

Bath & Body Works Oak Brook, Illinois

Customer Service Representative November 2007 - January 2008

. Provided customer service in self-service store, aided customers in

locating merchandise.

. Answered questions from and provided information to customers about

merchandise for sale, obtained merchandise from stockroom when

merchandise was not on floor.

McDonald's Restaurant Lombard, Illinois

Customer Service Cashier (Pt.-Time) November 2003 - May 2007

. Requested customer orders and depressed keys of multicounting machine

to simultaneously record order and compute bill.

. Selected requested food items from serving and storage areas and

assembled items on serving tray or in takeout bag.

. Made and served hot beverages, using automatic water heater and

coffeemaker.

Harrison Medical Center Chicago, Illinois

Receptionist/File Clerk September 2001 - October 2007

. Entered information on records.

. Located and removed files upon request.

. Recorded name, time of call, nature of business and person called

upon.

. Answered inquiries from persons entering establishment.

YMCA Alliance Chicago, Illinois

Customer Service Training

Certificate of Achievement 2008

Tilton Elementary School Chicago, Illinois

Parent Volunteer January 2009 -

July 2010

Phalanx Family Services April

2011 - Present

Job Skills & Development

Knowledge of Microsoft Word, Powerpoint, and Excel

References Available upon request

Contact this candidate