Human Resources Manager

Stephanie Followell, PHR

** ******** *** ? New Caney, Texas 77357 ? 713-***-**** ?

*.*********@*******.***

HUMAN RESOURCES REPRESENTATIVE/HR COORDINATOR

Certified Professional in Human Resources (PHR) offering a 15-year career

within the professional services industry.

Extensive background in HR generalist affairs, including payroll and

employment administration, employee benefits, employee recruitment and

retention, conflict resolution, HR records management, HR policies

development and legal compliance.

Superior troubleshooting, problem-solving and conflict resolution skills,

with exceptional focus and follow-through abilities.

PROFESSIONAL EXPERIENCE

S & E Enterprises, New Caney, Texas 11/2009 -

Present

Electrical Service Contractor

Office Manager/Co-Owner

. Managed office administration functions including accounting and

billing records, receipts and disbursement records, payroll and tax

return data.

Highlights:

> Established reputable electrical contracting service based on

consistent service quality and excellent customer relations.

eEmployer's Solutions, Inc., Houston, Texas 06/2008 -

11/2009

Full-service Human Resource Outsourcing (HRO) Company

HR Representative

. Managed human resources administration activities in cross-functional

business areas.

. Processed all new hire, benefits, termination and payroll paperwork,

ensuring 100% compliance with various laws and regulatory mandates and

serving as primary contact person answering management/staff questions

on same.

. Developed and delivered various presentations to include new hire

orientation, client on-boarding process requirements, awareness

training, and benefits enrollment.

. Prepared and distributed policy and procedure manuals and other

communications.

. Maintained sales relationships with broad customer base, including

commercial businesses, manufactures, retailers, and restaurants.

Highlights:

> Obtained industry certification, enabling organization to gain a

competitive advantage in the area of HR.

> Consolidated business forms to reduce paperwork and eliminate

duplication of information.

> Integrated time keeping software to select clients eliminating

manual time keeping and paper cards.

Administaff, Inc., Kingwood, Texas 09/1993

- 12/2006

Professional Employer Organization (PEO) with 55 offices in 24 markets

nationwide

Fast-track promotion through a series of increasingly responsible

positions, including Records Technician (1993- 1994), HR Assistant (1993-

1994), HR Coordinator (1994 - 1996), and, most recent promotion,

Unemployment Coordinator to Senior Unemployment Claims Specialist (1998 -

2006).

Senior Unemployment Claims Specialist

. Prepared written responses to unemployment claims based upon a summary

of facts compiled from files, personnel records, and interviews.

. Represented and prepared client witnesses for hearing appearances.

. Referred information ascertained during investigations to Legal

Department and Human Resource Services when possible EEOC charges,

wrongful discharge or threatened litigation facts are uncovered.

. Created and maintained hearing summary database containing valuable

unemployment and hearing officer information.

Highlights:

> Achieved 90% successful contested hearing rate, interpreting and

applying unemployment rules for "win-win" results.

> Regularly appointed to assume duties of Manager in her absence.

> Redesigned administrative processes to streamline functions,

eliminate redundancy, and expedite workflow.

Human Resources Coordinator/HR Assistant

. Coordinated all administrative and office support services for HR

Business Partners and represented HR by serving as first point of

contact.

. Managed a broad range of HR functions including HR policy development

and daily, weekly, and monthly reports.

. Assisted in all stages of recruiting new hires, including ad

placement, interviewing, and administering aptitude testing as well as

employment and criminal records verification.

Highlights:

> Significantly reduced time required to prepare reports and HR

related metrics by initiating electronic reporting functions within

Web Focus, Excel, and Access.

> Shaped the new Outplacement Services program. Collaborated with HR

Manager to establish program material, procedures and

presentations.

> Recognized by Managers and Clients for responsiveness and knowledge

in handling HR matters.

Records Technician

. Scanned confidential documents into electronic filing systems and

categorized records for retrieval and review. Audited employee file's

to update incomplete and missing paperwork.

Highlights:

> Initially hired as a temporary employee quickly offered full time

position within 2 months of employment.

EDUCATION & CERTIFICATIONS

Degree Program: Legal Assistant/Legal Secretary, Lone Star College

Activities: Worked concurrently during college as a temporary employee for

Administaff

HR Designations

PHR (Professional in Human Resources), HR Certificate Institute, 2009

OF NOTE

Professional Development

Complete ongoing training in the areas of compensation and benefits,

employment law, employee relations, leaves of absence and EEO.

Affiliations

Society for Human Resource Management (SHRM)

Computer Skills

HRIS applications

MS Office (Word, Excel, PowerPoint, Access, Outlook)

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