Customer Service Medical

Location:

Castro Valley, CA, 94546

Posted:

September 13, 2011

Contact this candidate

Resume:

Abdul Ademola Alli

**** ********* ***** ****** ******, CA 94541

510-***-**** Email: ************@*****.***

Professional Profile

Seeking a position where I can apply my diverse skills and

experiences to contribute to the growth and success of a company

Education

California State University Hayward

December 2006

. Bachelor of Science in Business Administration, Accounting

VIP Nursing School January

2006

. Certified Nursing Assistant

Skills

. Proficient in Inpatient EPIC software,Microsoft Word, Excel,

PowerPoint, Outlook, Quick Books, Internet Publisher.

. Strong communication, analytical, organizational, and

interpersonal skills.

Professional Experience

ASAP Application Coordinator

St Elizabeth, Youngstown, Ohio (Bahama Consulting)

August 2011- September 2011

. Served as liaison between the users and the Command Center for

issues and problem resolutions during go live.

. Supported registration staff and nursing managers with Cadence,

ADT/Prelude

implementation and produced excellent results during go live.

. Served as single point of contact for the resolution of client

issues; writing incident tickets, facilitating technical support to

the Command Center and tracking of open ticket status to ensure

progress and closure.

. Analyzed hospital workflows to correct issues related to missing

information within system.

. Supported physicians and nurses in the understanding of assessment,

clinical documentation,

medication administration, Inbasket and Dragon (dictation program)

during CPOE Go Live.

. Delivered product expertise, problem solving to client groups,

conducted presentations and demonstrated training for EPIC

application systems for Optime and Med Surge end users.

. Counseled clients on how to make their jobs more efficient while at

the same time provide ideal patient care through the new`

technology.

Biokem Inc, Field Consultant

2010- Present

. Receive contracts from attorneys to deliver images of Electronic

medical record

. Liaison between Attorneys and Hospital employees

. Supporting the conversation of Analog medical records into Digital

format

Kaiser Permanente, Primary Business Application Coordinator

2008- 2009

. Supported the implementation of KP Health Connect Epic system for

hospitals throughout Northern California.

. Provided extensive training for Providers, Nurses, and Hospital Staff

on new Health Connect Software.

. Expert in Inpatient Phase 2 implementation providing support in all

suites Op-time, Perinatal, Med Surge/ ICU, Telemetry, Pediatrics,

Ancillary, and ED.

. Attended domain meetings provided feedback and support to Managers

and RN's.

. Collaborated with Clinical Consultants for troubleshooting issues.

. Assisted in providing training for new hire implementation BAC's.

Decimal Inc-Theonline401k, Accounting coordinator

2008-2010

. Accounts Payables Accounts Receivables & Collections

. Handling vendor inquiries and internal questions

. Supporting the implementation of in house software

. Assist with Fixed asset inventory, reimbursable expense forms, etc.

Corinthian Medical Staffing, Certified Medical Assistant

2006-2008

. Document medical histories and document record vital signs of

residents

. Chart daily reports on conditions of residents

. Trained new employees on medical procedures and process of the

clinics

. Medical terminology and medication administration skills

. Operated and maintained monitors of bio-medical equipment

United Parcel Service, Auditor, Customer Service Rep

2004-2006

. Liaison between UPS and US custom on international packages

. Monitored payment of delinquent accounts, pro-actively

communicated with clients to request payment and resolved disputed

invoices

. Assisted in correcting UPS Supply Chain Solutions (SCS) receivable

issues

. Interfaced with customers and assisted with issue resolution

Northrop Grumman Corporation, Student Intern

2002- 2004

. created database of information using Excel spreadsheet

. Scanned numerous sub-contracting plans, created spreadsheet to

track performance, and made link to PDF file of data

. Participated in small business awards event

Activities and Volunteer

. Japanese senior citizen center in Hayward

Abdul Ademola Alli

4157 Ravenwood Place Castro Valley, CA 94541

510-***-**** Email: ************@*****.***

_____________________________________________________________________

_____________________________________

References

Kim Thompson, RN, Kaiser Permanente

Address: 275 Hospital Parkway San Jose CA 95119

Cell Phone: 408-***-****

Email: ********.*.********@**.***

Daniel Adeniji, Senior Data Programmer, Visa Inc

Address: 900 Metro Center Blvd. Foster City, CA 94404

Cell Phone: 510-***-****

Email: **************@*******.***

Krystal Lynn Dennis, Business Application Coordinator II, Kaiser

Permanente

Address: 5801 Owens Drive Pleasanton, CA 94588

Cell Phone: 510-***-****

Email: *******.*.******@**.***

Hareg Teffera, Site support specialist, Kaiser Permanente

Address: 700 Lawrence Expressways Santa Clara, CA 95051

Cell Phone: 408-***-****

Email: *****.*.*******@**.***

Contact this candidate