Customer Service Administrative Assistant

Monica A. Puetthoff

* ****** ****, *.*. Box ****-Edgartown, MA 02539 ~ 413-***-**** ~

**********@*****.***

Profile

> Productive, quality-oriented operations management professional eager to

contribute exceptional business development, financial administration,

and staff development skills toward optimizing operations of a

progressive organization.

> Excel in training, developing and directing high-performance teams; have

spearheaded numerous training initiatives, equipping staff with tools and

resources for maximizing performance.

> Dynamic analytical, team leadership, report generation, project

management, vendor relations, and problem solving skills.

> Technically proficient in Microsoft Office Suite as well as PTMS

Scheduling and Assetworks Fleet applications.

> Possess Commercial Class B Driver's License with passenger endorsement.

Professional Experience

MARTHA'S VINEYARD REGIONAL TRANSIT AUTHORITY, Edgartown, MA

2006-Present

Transportation Manager

. Strategically drive business development by directing workflow of vehicle

repairs and preventative maintenance for 70 vehicles to comply with

Department of Transportation (DOT) regulations.

. Contribute dynamic leadership skills to supervise maintenance and driver

staff; develop internal transportation policies and procedures and mentor

employees in these methods.

. Oversee logistics operations by maintaining schedules and dispatching of

para transit and fixed route vehicles, ensuring safe and timely

deliveries by implementing any necessary changes.

ACCUTECH INSULATION AND CONTRACTING, Ludlow, MA

2005-2006

Administrative Assistant

. Streamlined front office operations to support company President as well

as management staff.

. Resolved customer environmental needs through production of proposals and

collaborating with outside contractors to schedule additional work as

needed; wrote memos and answered incoming phone calls.

. Facilitated project management initiatives by assigning work to field

supervisors.

DESIGNWORKS, Ludlow, MA

2003-2005

Customer Service Representative

. Served as liaison between management, sales staff, and customers to

resolve service and account issues.

. Prepared and processed online email, telephone, fax, and postal mail

orders.

. Conducted market research on product availability to ensure fulfillment

of special requests as well as standard orders.

Education

UNIVERSITY OF VERMONT-Burlington, VT

Bachelor of Science in Community Development and Applied Economics, 2001

Certifications & Training

Professional Dispatching and Scheduling

Halsey King's--Vehicle Maintenance Management and Inspection Certification

Cummins ISC and ISL 2007 Engine Training

Foundation Brake/Air Brake Certification

Supervisor Drug and Alcohol Awareness Training

ADA Compliance Training

Contact this candidate