Customer Service Sales

POONUM GANDHI

Phone 562-***-**** - Email *******@*****.*** - 8211 San Angelo Dr. J15

Huntington Beach, CA 92647

Summary & Skills:

Creative, articulate and artistic individual, striving to challenge my

excellent communication, strong leadership, promotional and product

marketing, management, team-building and proficient computer skills.

Recognized for building lasting professional relationships. Detail-oriented

and very competent at follow-up and follow through. Passionate about

helping others in the community.

Computer savvy, literate in various applications including Microsoft

Office-Windows, Excel, Outlook, PowerPoint, Works, Internet/World Wide Web.

Proficient with Adobe, Corel and other scanning devices. Dedicated and

dependable individual able to multi-task. Fast learner with a distinct

ability to work well independently and with others in teams, supervisory,

and support staff roles.

Education:

BA degree received 8/01 California State University, Fullerton (CSUF)

Major: Business Administration Specialization: Marketing

- Member of the American Marketing Association-Publications Director

- Summer Internship at Dayton Hudson Corporation-Mervyn's

June 2000 - August 2000

Intern Team Leader/Manager

* Establish Brand Strategies

* Follow-up on Department Merchandise

* Develop Product Lifecycle

* Manage Financial/Budget Sales Goals

* Strategic Planning

* Coordination of Special Fundraising (Child Spree) Project

* Guest First Leader

* Assigned to Manage Specific Departments

AA degree received 5/98 Cerritos Community College

Major: Business Administration

Volunteer Work:

Non-Profit Organizations: Dream Street, Boys and Girls Club of Laguna Beach,

Orangewood Children's

Foundation, CASA, Habitat for Humanity, Someone Cares Soup Kitchen, Second Harvest

Food Bank

Hospital: St. Francis Medical Center:

Health Fairs - Provide assistance with health screenings and health education

Children's Counseling Center - Provide support to children and families of child

support

Psychiatric Outpatient Program - Provide Social, Emotional, and Vocational Support to

people with

Disabilities Skilled Nursing Facility - Coordinate activities for Seniors

Work Experience:

August 2007 - Present Beverage/Cosmetics/Children's

Promotions Multiple Agencies

Promotional Marketing Specialist/Spokesmodel

* Promote/Market/Sell/Sample various liquor brands (Miller Lite, Coors

Light, and Blue Moon Beer, Chambord, El Jimador, Herradura and Corralejo

Tequila, Jack Daniel's Whiskey & Meats, Southern Comfort, Finlandia Vodka,

Wine Tasting Promo-Little Black Dress (Pinot and Merlot), Skyy Spirits, X-

Rated Liquer, Karlsson's Gold and Tito's Handmade Vodka, Three Olives

Vodka, M150 Energy Drink, Sierra Mist) * Product Brand Marketing

-Cosmetics (Maybelline, Kirkland Borghese Beauty Products, Dove Energy Glow

Lotion, Dove Moisture Hair Care) * Guerrilla Marketing for various sporting

and children's events (Movies, Sports Games, Arts and Crafts)

November 2006 - July 2011 State Street IMS West

Irvine, CA

Executive Assistant to Senior Vice President of Information Technology

* Support Senior Level Management * Coordinate Travel * Blackberry

Migration Project Management

* Maintain Budgets and Fixed Assets Reports * Tech Support for IT

Users * Promote/Set-up Co. Events * Create/Polish Final

Presentations * Gatekeeper for Sr. VP's Calendar * Conference Room

Coordinator * Effective Delegation Role * Handle

Expense Reports for CEOs * Oversee Client/Vendor Relations *

Global Philanthropy Events * Fundraising & Volunteering for

Non-Profits

June 2006 - August 2006 (Temp Agencies) Randstad and Office Team Diamond

Bar&Ontario, CA

ADP-Garnishment Services Department

* Sort/Distribute Mail, Garnished & Wage Checks, Create & Pull

Reports/Queries on Excel, Data Entry

Honor Plastics Inc.- Office Manager

* Manage Office, Inventory, PO's, Daily Reports, Emails (while owners

were out of town)

July 2005 - March 2006 Burlingame Industries-EAGLE Roofing

Rialto, CA

Market Projects Manager

* Competitive Analysis Study/Market Research * Present and Create

Price Comparison Matrix Display * Accounting(Tracking Purchase

Orders, Expenses, Credits to Roofers, Distributors, Engineers)

* Work with Product Sales (Tile) Development Team * Key Player in

Establishing the 2006 Business Plan

* Field Marketing, Meeting Roofing Tile Distributors *

Distribute/Conduct/Tabulate Surveys Results

* Use Digital & Scanning Devices * Presentations to Sr. Management *

Creative Writing/Proofreading Letters

November 2004 - March 2005 (Temp Position) BDS

Marketing/Mercedes-Benz-LA Irvine, CA

Market Development Manager/Mercedes Accessories Consultant

* Project Management-Pilot Program with Mercedes-Benz to Increase

Mercedes Accessories Sales

* Perform Dealership Assessment Needs * Product

Demonstrations(Navigation, Satellite Radio, Telematics) *

Train/Motivate/Coach Sales Team on Automotive Accessories/Telematics

* Visual Merchandising/Setting Auto Displays and Maintain Showroom

* Provide Weekly Business Analysis to Mercedes Corp Offices * Order

Auto Accessories

June 2003 - August 2004 Mercedes-Benz-House of

Imports Buena Park, CA

Client Care/Marketing Representative

* Customer Service * Inbound/Outbound Calls (50+ calls

daily) and Set Appointments (100+)

* Meet Monthly Sales Goals/Quotas *

Marketing Mercedes-Benz via Phone and Internet * Promote

Brand Awareness/Product Knowledge * Build Clientele/Lasting

Customer Relations

* SalesPoint, Advent, SalesForce (Dealership Programs) * Work with Lease

Retention/Finance (Barnone)

March 2003 - May 2003 (Temp Position) Adecco Staffing - ADP

Irvine, CA

Administrative Assistant

* Coordinate and Research for Co. Events * Design Flyers & Banners

* Sales & PowerPoint Presentations

* Data Processing-Excel * New Hire HR Set-Up

* Sort/Distribute Payroll Packages

August 2001 - February 2003 Enterprise

Rent-A-Car Various Locations

Management Assistant

* Corporate Hotel Account Management * Market to Bodyshops &

Dealerships * Professional Selling

* Understanding Consumer Needs * Budgeting/AR's * Analyze Financial

Stability/Track Profit Gains & Losses

* Branch Management * Work with Insurance Companies on Claims

Received many awards for MVP in Sales Statistics, Customer Service,

Marketing

September 1998 - April 2001 CSUF Marketing/University

Center Fullerton, CA

Program Coordinator/Clerical Assistant

* Conduct/Administer/Distribute Comprehensive Campus Surveys *

Special Campus Events Set-Up

* Market/Advertise Campus Programs * Create Core Marketing Ideas

* Train New Hires

* Process Payroll Balance Sheets * Create Bulletin Boards

for Special Events

August 1995 - August 1998 Sears Roebuck & Company

Whittier, CA Sales Associate/Department Team Leader

* Outstanding Customer Service * Visual

Merchandising * Cash Register/Telephones

* Replenish Merchandise/Inventory Count * Training Sponsor

* Suggestive Selling

Contact this candidate