Customer Service Sales
Resume:
STEVE GIDDINGS
Lafayette, La 70501
Email: *************@*****.***
Phone: 760-***-****
Career Objective:
1. To use a lifetime of experience to succeed in a challenging
environment
2. To make use of my full potential while contributing to the success of
a progressive organization.
3. To ensure success by serving the customer to the best of my ability.
EDUCATION:
Undergraduate School:
University of Texas at El Paso
John Brown University, Siloam Springs, Arkansas.
B.S. Business Administration
Graduate School
University of Arkansas, Fayetteville, AR
Capabilities:
Highly proficient in co-employee communication
Public Speaking Skills
Mathematically competent
Ability to work independently
Highly computer literate
"Ownership" skills.
Goal Oriented
Experience:
Event Specialist
12/10- present
CROSSMARK, Inc, Lafayette, La
Sales of various products in various stores with high traffic
- Top salesperson at Sam's Wholesale club
Educational Associate
12/10-present
MINDSTREAMS, Lafayette, La
Sole Proprietor
SG Ventures
Sales, Educational Sales, Tax Consulting
10/09- present
Manager
GLENDALE CAREER COLLEGE, Oceanside CA 8/06-
06/09
- Stabilized then increased student population
- Improved marketing efforts
- Maintained staffing
- Improved Customer Service
- Functioned as HR; Sales and Finance Mgr.
Sales Manager
10/05-8/06
NTMA Training Centers, Ontario, CA
- Introduced modern marketing systems
- Increased student population
- Introduced creative forms lead generation
- Stressed Customer Service
Sales Manager
CAREER EDUCATION INSTITUTE, Brockton, MA 1/04-
6/05
- Introduced new standards in ethical behavior in Admissions
- Consistently exceeded budgeted starts
- Introduced a training regimen which ultimately produced the top rep in
the company.
- Increased the population of the school from 150 to 230 students in
six months
- Kept the trophy for the highest number of starts in the region for
four out of six months
- Student attrition reduced to 4% during tenure
- Stressed Customer Service as part of the Admissions Process
Sales Manager
CONCORDE CAREER INSTUTUTE, North Hollywood, CA 9/01- 1/04
- Adapted the presentations to meet the needs of the campus-conversions
from Vocational Nursing to other programs offered at the school.
- Hired and trained 5 reps who ultimately became Directors of Admission
- Improved on the cooperation between Financial Aid and Admissions
- Increased the population of the school from less than 400 to more than
1100 students.
- Improved marketing which lead to higher quality leads
- Made Customer Service part of the Reps job description
Admissions Representative/Director of Admissions(Sls/Sls Mgr)
ULTRASOUND DIAGNOSTIC SCHOOL, Jacksonville, Florida 3/01- 9/01
- Adapted the presentations to meet the needs of the campus-conversions
from
Ultrasound to other programs offered at the school.
- Consistently exceeded budgeted starts.
- Consistently maintained full staffing.
- Trained one Admissions rep to ultimately become a Director of
Admissions
- Made consistent and effective use of the second interview.
Admissions Representative(Sales)
REMINGTON COLLEGE, Baton Rouge, Louisiana
9/99-3/01
- Consistently the top Admissions rep at the school
- Among the top 5 in the southeast region
- Awarded "rep of the quarter" in the region on multiple occasions
Sole Proprietor
SG STEAMCLEANING
9/95- 7/99
- Owned and operated a successful steamcleaning business.
- Created all sales presentations
- Was successful enough to have 10 employees before liquidation.
- Was successful in marketing company and services.
Teacher
ST. MARTINVILLE JR. HIGH SCHOOL, St. Martinville, La
8/93- 7/94
- Taught Math, Reading, and Language to 7th and 8th grades
Sales Manager
DELTA CAREER COLLEGE, Lafayette, La; Natchez, MS; Alexandria, La. 4/86-
1/93
- Introduced professional Admissions standards
- Introduced "flip" presentation book.
- Introduced professional presentations
- Consistently met and exceeded start budgets
- Trained two Admissions Reps who ultimately be Directors of Admissions
Hobbies:
Researching Ancient History.
References:
1. Vina Brown, Director of Admissions, NTMA Training Centers 661-***-****
2. Fred Song, VP or Operations, Los Angeles CA 213-***-****
3. Kevin McNeil, Director of Admissions, Brown Mackie College,
Cincinatti, OH
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