Customer Service Data Entry

Location:

Posted:

September 14, 2011

Melissa A. Zito

Fairless Hills PA 19030

EMAIL: **********@***.***

Employment History

First Data, Langhorne, PA

Data Entry Operator Oct.2008-Feb.2010

Data entry for paymcent processing center. This required accuracy and

attention to detail.

ICT Abbott Customer Service, Langhorne, PA

Customer Service Representative Sept.2005-Jan.2007

Respond to in-coming USA and Canadian calls concerning TheraSense and

MediSense Products. Provide effective responses to inquires and problems

related to diabetic monitoring equipment. Possess extensive knowledge of

all In-House Procedures and product lines. All calls were monitored for

accuracy and quality and I met the highest call response standards each

month.

Home Care Services,

Personal Caregiver Aug.2003-June2011

Provided home health care for my mother who required assistance with every

day activities and house hold maintenance. Developed a schedule to provide

ongoing personal service on a consistent basis to meet routine needs and

accommodate non-routine requests.

Anjou Construction, Jenkintown PA

Computer Operator Jan.1991-Jan.1997

Responsible for high volume input of daily construction orders. Maintain

the highest levels of accuracy and timeliness of data entry. Communicate

daily with nationwide branch offices. Run accounts payable/receivable,

job/cost, payroll and general ledger reports. Respond to routine inquires.

Prepare month-end processing and maintain documentation. Operate IBM

system 36 for CMAS and non-CMAS files. Update and back-up Concord system

nightly.

Education

Bucks County Community College; Computer Science Major

IBM sponsored training in UNIX (Certificate received May 1997)

IBM sponsored training in AS/400 Operations (Certificate received March

1998)