Service Maintenance

Joseph R. Reichle

*** ******* **** *** **** . ST. PETERSBURG, FL 33716

317-***-**** . **********@*****.***

Senior IT Support / Server Administrator

> Service-driven, client care professional offering effective problem-

solving, project management and research skills with the ability to

interface with diverse, multi-level groups ranging from executive

leadership through hourly personnel

> Expert communicator with proven ability to determine client objectives

and introduce strategic solutions utilizing extensive systems

development, deployment and support knowledge

> Skilled frontline consultant and trainer able to assist the client

company with improving external performance measurements while

simultaneously adapting to internal process changes

Experience

STATE OF INDIANA: OFFICE OF TECHNOLOGY, INDIANAPOLIS, IN - MAR 07 TO

PRESENT

Senior LAN Administrator

. Provide cost-effective, secure, consistent and reliable enterprise

technology services to partner agencies providing services for Indiana

taxpayers

. Support state technology infrastructure:

- Setup, troubleshoot and repair PCs, laptops, printers and all

associated support equipment

- Develop and implement customized workstations and applications to

fit user needs

- Establish internal SOPs and security standards for state IT

operations

- Created standardized multi-boot USB device significantly decreasing

time required for onsite technician troubleshooting

. Developed inventory tracking program for State Health Department

. Cross-utilized between numerous departmental service teams when needed

to meet high rate of service requests

IBM, Indianapolis, IN - Aug 89 to Mar 07

Systems Services Representative

. Provide onsite installation, troubleshooting and maintenance support

for IBM & OEM specific computer systems and all associated networking

equipment

- Provide server cluster setup, maintenance and administrative

support: ATT U-verse, IUPUI,

Merrill Lynch, Intel, University of Illinois

- Troubleshoot network connectivity issues

- Resolve workstation hardware/software problems

- Address user account issues

- Configure client specific applications; set-up remote access

software

. Maintained 97.3% 1st time fix rate surpassing regional average of

89.6%

. Recipient of numerous management and peer service awards in

recognition of outstanding customer satisfaction and job performance

rankings; TSS Summit Award; Mean Service Award

Automatic Data Processing (ADP), Mt. Laurel, NJ - Jan 83 to Aug 89

Field Service Representative

. Onsite installation and maintenance of proprietary computer systems

and ancillary equipment; troubleshoot to board level using wide range

of electronic test equipment

Education

A.A.S. ELECTRONICS; INDIANA VOCATIONAL TECHNICAL COLLEGE, COLUMBUS, IN

Licensing, Certifications & Advanced Training:

OS: Windows, MAC, Solaris, OS A+/ Server +Certified

Platforms: IBM, MS, UNIX, Linux, Netware, Sun Dell Master Server

Certified

Professional Server Specialist Accredited Platform Specialist

Master Server V3; Associate Server V4-10 Dell OEM Printer Maintenance

Contact this candidate