Customer Service Sales

Objective: Advance my professional development in the field of human resource.

Education

Shakyra Davis

**** *. ****** ** ****** CO 80224

Phone: 720-***-****

B.A in Business Administration, U niversity of Colorado, 2007

Part time positions held concurrently: T he Family Learning Center, 2005-

2007,

V ictoria’s Secret, 2005-2006

Business Administration, Front Range Community College, 2000

Relevant Knowledge

• • Developing a complete hiring system

Leader of four to six person teams

for Southern Sun Restaurant

• • Writing and conducting, structured,

Conducting job analysis

behavioral interviews

• Writing job description for hi ring • Conducting statistical validation of

p urposes test and interview data

• Conducting adverse impact (4/5)

analysis

Proficiencies

Microsoft Office (Word Excel, Access, PowerPoint, Outlook)

Career History

F inance Planner, March 2009 to Present – Corinthian Colleges (Everest College)

Assist students to obtain Ti tle IV funding through the Dept. of Education, staying

current in an ever-changing regulatory environment. Provide clear and accurate

i nformation on Title IV funding products to ensure compliance with federal

regulations. .

• Collaborated with Admissions department to streamline enrollment process

and tu rnaround

t ime on prospective students

• Explain difficult financial application and guidelines to economically diverse

s tudent

applicants.

Education Agent, January 2008 to November 2008 – Education Sales Management

- Ini tiate contact between prospective students and educational advisors.

- Receive and process informational request.

- Conduct warm t ransfers.

- Set appointments for academic advisors.

June 2007 to December 2007 Ross Dress for Less

Sales Associate

- Operate customer service.

- Process returns.

- Operate cash register using the fast method.

- Answer telephones.

- Assist customers.

- Run fit ting rooms.

- Recover store f loor.

- Assist managers.

November 2005 to February 2006 Victoria’s Secret

Sales Associate

- Operate cash register.

- Greet customers.

- Assist customer with shopping needs.

- Process credit accounts.

- Fit customers.

- Create holiday displays.

November 2005 to June 2007 The Family Learning Center

Math Tutor

- Assist students with homework.

- Provide study sessions for students.

- Consult student regarding college choices.

- I nform students on the subject of college related activities.

June 2000 to September 2000 Rite-Aid

Cashier

- P rovide customer service.

- Operate cash register.

- Handle over $2000 in cash t ransactions daily.

- Oversee cosmetics department.

- Develop and supervise a four person team.

- Handle store t ransactions at the bank.

June 1999 to August 1999 Newton Court Daycare

Teachers Assistant

- Supervise children on the playground.

- Prepare lunch.

- Mediate disagreements between parents.

- Supervise mid-day naps.

- Create age appropriate activities.

Activities

I volunteer at the Family Learning Center and Head Start.

References

Available upon request

Contact this candidate