Customer Service Teacher

Lucy Xu

** ***** ** *** *,

Roselle, IL *****

Contact Information:

Phone: 847-***-****

E-mail: *********@*******.***

Summary 5 years Bank Customer Service

Good at: Sale Bank products.

Good at: Good customers service skill.

Good at: Two Language: English and Mandarin.

Good at: Singing, Dancing, Piano, Accordion, Er Hu

(Chinese Music instrument)

Good at: WindowsXP, Microsoft Office Word, Excel,

Internet

Education 1983 - 1987: I studied music in Shanghai Teacher's

University and received my B.A degree

1991 - 1992: I studied music in DePaul University,

Chicago, Illinois

1993 - 1995: I took computer courses in Northeastern

Illinois University

Work Experience

2006 - 2010: Harris Bank in Schaumburg, IL

Senior Teller

2005 - 2006: Harris Bank in Palatine, IL

Teller

Met monthly goals for selling bank products, referrals to

personal bankers,

provide the best service to the customers. Handled transactions

quickly and

accurately. Promoted good customers relations by developing

rapport with customers and handling problems with

professionalism. Maintained

cash drawer within bank policies balancing consistently. Adhered

to security,

audit and compliance regulations.

1998 - 2004: Music (Piano and Vocal) and Chinese

Language(Chinese

Mandarin)Teacher, Schaumburg, IL

As vocal and piano instructor

to teach students ranging in age from four years old and to

adults Bi-Lingual Englidh/Mandarin Skill

1995 - 1997: King Long Restaurant, Wilmette, IL

Customer Service

1992 - 1994: Tian Jing Restaurant, Evanston, IL

Customer Service

Personal Female and Citizen

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