Customer Service Manager

Donna A. Bergin 773-***-****

EMAIL : *****.******@*******.***

Objective

• To obtain Full-Time work in a secure company, whom is looking for someone who is willing to give they’re all, and is looking

or a t team player. I am fully knowledgeable in the Freight Forwarding Industry, AMS/ABI US Customs Brokerage

• Customs Compliance/Entry Writing, Top notch Customer Service Skills.

• My trouble shooting skills are above and beyond what most would expect, Please continue to read my experience in the

• Freight forwarding/US Customs Brokerage Industry.

Technical Skills/Proficiencies

• Customs licensed waiver

• Heavy customer service,and Trouble shooting skills

• Break/Bulk

• Import documentation

• Held Power of Attorney to US Customs

• Entry Writer

• Freight Forwarding skills

• Steamship Lines/Rail

• Ocean / Air Import Brokerage Clearance

• A/P, A/R/Billing

• Import Customer Service

• Experience with all US Port offices, USA and International

• Extensive exposure to all CHB and US Customs Procedures

Experience

12/22/10 to 3/24/11

DB Schenker Oakcreek WI.

Temporary position/Randstad

Air Import Coordinator/Entry Writer

Entry Writer classification/customer service representative/ track and trace from Origin, to door. Troubleshooting for all considerations through final

clearances to include RLF/CLF clearances. Clearances and final deliveries for up to ten different divisions throughout the United States on a daily

bases.

10/06 to 07/09

Signal Electric Tinley Park, IL.

Office Manager

General office/accounting, Posting/Collections/A/R A/P Working closely with management and Sales Reps, ordering materials and receiving said

materials on job sites. All customer service issues- contractors/contracts keeping track of schedules and informing management of any delays.

03/2004 to 9/2006

Lincoln Properties Chicago, IL

General office/Customer Service/ Leasing contracts, rental collections, applications. Credit checks. Maintenance reports. Reporting to Chief

Engineer.

07/2002 to 02/2004

Brahm International Franklin, WI.

Out Port Agent/Office Manager

Corporate office located in Franklin MKE, Operations off US customs broker license out of Franklin WI, APPROVED LICENSE WAIVER/Power of

Attorney from UJS Customs Chicago in the name of Donna A. Bergin, doing day to day operations for large volume of ocean imports, as well as air

imports, managed four girl import operations, out port entries for all ORD shipments for MKE, import department, as well as ORD accounts, all US

customs compliance issues through tenth day, 7501 summary, payment for MKE and ORD. Responsible for all accounting issues related to

steamship lines/rails, collect freight, ocean, and air; responsible for new account transition and set up from Power of Attorney all the through the

ORD office; way through credit lines and approval; arranging traffic, delivery, inland trucking to the door with the exception of steamship line door

moves after US customs clearance, accounts receivable as well as payables for anything shipping collect

05/1999 to 11/2002

Fritz (UPS Company) Bensenville, IL

Customer Service/ Billing/Product Auditor

Break-bulk Inbound consolidated Air and Ocean shipments; Customer Service Representatives working all aspects of International Logistics, through

final delivery to door, for Ocean as well as Air to include all needed documentation for the importation of said freight through U S Customs; high

volume of troubleshooting for accounts not only in the Chicago hub/ORD port but all other ports through ought the US; Facility Coordinator for Out-

Port US Customs clearances; heavy exposure to CHB procedure as well as US Customs Compliance issues; the routing of freight from airline

terminal or the Rail Yard to its final destination as states in shipping contract; trouble shooting issues such as lost, damaged or stolen freight; working

with insurance procedures; sales representatives and management; expediting of International freight from origin to port of arrival to port of US

customs clearance and final delivery; auditing; the auditing destination; proper accounting procedures for all export shipments/billings; CHB auditing

of all procedures and billings for accounting and customs compliance issues; working closely with corporate credit and collections to insure

expediting of freight brokered by Fritz without proper credit history for immediate delivery.

1995 to 1999

Dome Enterprises College Park Md.

Store Manager

Full Charge Bookkeeper, A/P A/R General Ledger, bank reconciliation Store

Management daily receipt of all route trucks, daily cash bank deposits of store and

Route receipts, weekly deliveries, as well as distributor deliveries,Route scheduling,

as well as employee scheduling,

1993 to 1995

Home Service Network Palatine Ill.

Full Charge Bookkeeper, A/P,A/R, Office Manager

Duties included,but not limited to processing of all accounts Payable with cross

Verification to General Ledger, and billing .Reported profit margins on all projects to

To help keep estimators within approved profit levels. Organized daily salesman’s

Schedules and ordered required inventory and supplies, Maintained all accounts and

And prepared reports for corporate accountant, / /reported all delinquent and

Current accounts, and approved extensions based on available information.

1990 to 1993

IJE INC./KIDSTUFF Hollywood, FL.

Assistant Credit Manager

Extension of credit lines to distributors and retailers. Mass merchandising. Interpretation and evaluation of financial statements, to include Income

statement, balance sheets, and status reports, Dun &Bradstreet listings: Also included bankruptcy and public stock Offerings for funding of

reorganization under new management negotiation, account Settlements, cash disbursement, and charge back deduction accounting, trouble

shooting, heavy phone contact, as well as delinquent and inactive. Responsibility for over 300 active accounts. Working for all reconciliations

extensively with administrative management. Responsible for all collection-negotiations and proper credit due accounts.

1984 to 1986

Chemetrom Fire Systems Monee, ll.

Acting Credit Manger

Extension of credit lines to distributors, and retailers. For service of Fire Alarm Systems, engineering of said systems and design as well as

installation, interpretation and evaluation of financial statements, balance sheets, status reports and Dun and Bradstreet listings. Extension of Credit

lines granted on leased machinery.

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