Customer Service Sales

Kendra Hopkins

**** *. *** ******

Las Vegas, NV 89104

Cell: 503-***-****

Email: ******.*.*******@*****.***

Objective

Seeking a position in a Customer Service based environment in your department that rewards loyalty, hard work,

dependability and positive results in the team environment.

Qualifications

• Attended phone calls, concluded the nature of calls and assisted callers by problem solving or providing information

and kept detailed messages from the person called upon, containing name, call timing and business nature.

• Successfully organized appointments between management, vendors, and residents.

• Responsible for typing reports, memos, bookkeeping and other correspondence.

• Multiple Years of Cash Handling experience.

• Excellent interpersonal, communication and customer service skills.

• Outstanding time management and organizational skills important for a successful work environment.

Education

• Recently attended Mt. Hood Community College for a degree in Business Management.

• High School diploma from Fort Vancouver High School – graduating year 2005

Work Experience

Sales Associate: April 2011 – September 2011, Lucky Brand Jeans, Las Vegas, NV

• Greeting and providing customer service while obtaining maximum sales results.

• Daily operational functions of the store such as opening/closing procedures, Cash Handling, maintenance of the store,

Inventory/ shipping receivable of merchandise, and merchandising.

• Ensured that the store maintained its excellent visual presentation.

Assistant Apartment Manager: June 2009 – Dec 2010, Vine Mountain Property Management, Evergreen Park Apartments, Portland, OR

• Assist the manager with the general administration of the property and performing related management functions with

the daily operations of the apartment community.

• Handle all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up

leases, executing renewals and handling move-outs.

• Post rent payments and prepare bank deposits as well as follow up on collections, post 3-days notices and late fees.

• Other duties include: Preparing purchase orders, coding and processing vendor invoices for payment, sending

documentation to Corporate Office and following up on vendor payment inquiries.

• Help maintain an efficient operation of the property consistent with Loss Prevention and Corporate Office policies and

procedures, even during understaffed periods.

Sales Lead / Keyholder: November 2008 – June 2009, Aeropostale, Portland, OR

• Sales generation through motivating the sales team to customer service experience.

• Daily operational functions of the store such as opening/closing procedures, Cash Handling, maintenance of the store,

Inventory/ shipping receivable of merchandise, and merchandising.

Teller: March 2007 – 2008, US Bank, Portland, OR

• Responsible for demonstrating excellent customer service in accordance with the U.S. Bank’s Core Values called

“Service Advantage”

• Handle routine financial transactions such as Cash Handling with deposits and withdrawals, advances, loan payments,

merchant transactions, etc.

References

Available upon request

Contact this candidate