Customer Service Manager

Alycia C. Miller

POB **** Seeley Lake, MT *****

Phone: 406-***-**** * Email: ***********@*****.***

Education:

• Bachelor of Science in Business from Montana State University, Bozeman

• Minor in Coaching from Montana State University, Bozeman

• 3.61 Cumulative GPA

• Self-Funded Education – No Student Loans

Experience:

Convenience Store Bookkeeper/Cashier, Pier 93, Summer 2010 & 2011

• Payroll

• Daily bank deposits and balance reports

• Inventory

• Operating cash register

Credit Analysis/Teller, First Valley Bank, Summer of 2008, 2009 & 2011

• Trusted with loan files

• 15 Credit analysis

• Training new employees

• New accounts training

• Accountable for managing $7,000-$17,000 daily

• Accountable for serving 50-90 customer accounts daily

Customer Sales Lead, Bath & Body Works, February 2011 – May 2011

• Responsible for making segment and daily plans

• Ran the store on single coverage

• Manage associates

• Close store

• Customer Service

Associate, Bath & Body Works, September 2010 – February 2011

• Handling cash transactions

• Customer service

Customer Service Representative, H&R Block, January 2010-April 2010

• Responsible for making appointments

• Filing

• Customer Service

Waitress, Double Arrow Lodge, June 2009 – August 2009

• Interacting with customers

• Working with a diverse staff that differed daily

Senior Projects

Spring Semester 2011

• Applied Sport Psychology Research

Research conducted on “The mental recovery from injury from collegiate

o

athletes”

Fall Semester 2010

• Consulting Experience: Learning By Nature – Bozeman, MT

Created a marketing plan and a promotional video with an information packet to

o

send to potential clients

• Entrepreneurial Marking Project

Created an extensive marketing plan for a proposed business, a family

o

entertainment center, for Bozeman, MT

Activities/Interests:

• Red Cross Blood Drive Volunteer, August 2011

• MSU Alpha Lambda Delta member, 2008 – 2011

• Intramural Sports – Volleyball, Basketball, Softball, 2007 – 2011

• Volunteer for Youth Soccer, Basketball, & Volleyball Camps, Summer 2009

• Volunteer for MSU Football Concessions, November 2008

References:

Mrs. Patricia Heald

Head Teller, First Valley Bank

Seeley Lake, MT 59868

Work: 406-***-****

Former Work Supervisor Summer 2008, 2009, & 2011

Ms. Julie Wilson

Sore Manager, Bath & Body Works

Bozeman, MT 59715

Work: 406-***-****

Cell: 1-605-***-****

Former Manager September 2010 – April 2011

Mr. Don Miller

Owner/Manager, Pier 93

Polson, MT 59869

Work: 406-***-****

Former Work Supervisor Summer 2010 & 2011

Ms. Lynn Spiegelberg

Co-Manager, Bath & Body Works

Bozeman, MT 59715

Cell: 406-***-****

Former Manager September 2010 – January 2011

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