Administrative Assistant Customer Service
Resume:
Linda S. Donnell
***** ***** ******* ****** ****, Missouri 64155
******@***.***
CAREER OBJECTIVE
Seeking the responsible position of executive administrative assistant
utilizing extensive experience in a variety of environments.
SUMMARY OF QUALIFICATIONS
. More than 25 years of progressive experience leading to assignments
in executive administrative assistance for fast paced business centers.
Outstanding skills and qualifications include:
1. Dependable performance . Multi tasking . Project
management
2. Reliable follow up . Trouble shooting . General
office knowledge
3. Team player . Liaison . Internal and
external customer service
4. Detail oriented . Planning and scheduling .
Interpersonal understanding
. Outstanding organizational skills, works well under the pressure of
deadlines using time management and prioritization of assignments.
. Exceptional communication abilities interact well with individuals
from diverse groups, relate well to all management levels.
. Personal attributes encompass a self-motivated, detail-oriented,
creative, congenial individual with a stable work history and a positive
and resourceful approach to problem resolution.
HISTORY OF EXPERIENCE
HOSTESS BRANDS - Kansas City, Missouri 9/2003 to 5/2009
One of the largest commercial bakers and distributors of bread and sweet
goods in the United States.
Sr. Secretary
. Supported Vice President and a staff of 25 in the Research &
Development Department. Temporary assignment led to permanent, full-time
employment within 2 months.
. Managed routine tasks including attendance report submission and
recordkeeping, expense report preparation, travel arrangements,
purchasing office and specialized lab supplies, mail distribution,
scheduling meetings and appointments, and invoice processing.
. Composed and edited correspondence, spreadsheets, organization
charts, graphs, and presentations using Microsoft Office applications.
. Monitored financial reporting system, resulting in over $1,000,000 in
reallocated expense. Prepared quarterly and fiscal year-end accrual
certifications, and processed interplant transfers from over 10 bakeries.
. Organized, assembled and distributed policy and procedure manuals to
personnel located in 39 plants. Assisted Consumer Affairs Supervisors by
creating training materials for outsourcing project.
. Contributed to publication of company cookbook by compiling
spreadsheet of approximately 500 recipe submissions, interacted daily
with food stylists and PR firm.
. Served as informal receptionist for group of 100 by greeting visitors
at secured building entrances, signing for deliveries and handling
miscellaneous requests from vendors.
. Maintained office and break room equipment, managed department's lab
uniform program, and utilized UPS online system to prepare labels for
domestic and international shipments company wide.
ASSURANT- Kansas City, Missouri 7/1979 to 8/2002
One of the largest insurance groups in the United States, tailoring life,
disability, and dental insurance packages that benefit the employer and the
employee.
Executive Administrative Assistant
. Provided executive assistance in a variety of business areas,
including personnel training, claims administration, and legal
department.
. Supported the Senior Vice President of Claims by scheduling meetings,
making travel arrangements, correspondence, entering budget data,
interacting with other department managers regarding claims information,
and registering claims. Administered up to six PPOs.
. Assisted the Senior Vice President and General Counsel in the Law
Department by assisting in his living arrangements as he transferred to
Kansas City, screened calls, scheduled appointments, made surface and air
travel arrangements, confidential correspondence, and document
proofreading.
. Coordinated training for new underwriters; organized materials and
manuals; scheduled presenters; arranged catering.
. System security analyst for new hire data, job upgrades, and changes
in job assignments.
. Accessed information systems to enter management reports and to
assist sales people with underwriting terminology and requirements.
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Linda S. Donnell
. Assigned to manage projects, including completing a new employee
handbook noting policies and procedures, coordinated the National LOMA
Conference, the Kansas City based hosting of an Affiliate Tax Seminar put
on by the New York office, and the National Claims Conference at the Lake
of the Ozarks.
. Orchestrated corporate community service commitments, such as
Computer Give-Away project that gave computers no longer being used by
the company to nonprofit organizations, and the Girl Scouts Golf
Tournament creative concepts.
EDUCATION AND SPECIALIZED TRAINING
NORTHWEST MISSOURI STATE UNIVERSITY - Maryville, Missouri 1978 to 1979
Attended to obtain an Associates of Secretarial Science
EXECUTRAIN - Overland Park, Kansas
Basic and Intermediate Excel Certification 2000
Power Point Certification 2005
Ceri
References and additional information are available upon request.
Contact this candidate