Customer Service Human Resources
Resume:
ADELINE KUAN
Lafayette, CO 80026
Telephone: 303-***-****
*******.****@*****.***
SUMMARY Skilled and personable Office Assistant/Billing Specialist with 6 years'
of experience providing consistent, approachable customer service and
full range of general office support. Motivated team player with a
positive attitude. Excellent communicator, fluent in written and verbal
Mandarin, as well as English.
SKILLS Administration: Provide exceptional administrative support to peers and
senior management. Success streamlining office processes to increase
efficiency and improve service. Track financial data and accurately
process customer payments. Outstanding communication skills: continuously
project a highly polished professional image.
Customer service: Serve as initial point of contact for customers,
vendors and partners. Educate customers and visitors regarding company
services and products. Efficiently schedule appointments and promptly
respond to inquiries via e-mail and telephone.
Technical skills: Adept with Microsoft Office (Word, Excel, PowerPoint,
Outlook). Capable of complex, multilane telephone systems and typing 65
words per minute with superior accuracy.
Key Strengths: Excels in developing strong relationships staffs, senior
executives, and clients: strong record creating a positive first
impression. Highly organized and conscientious: entrusted by management
with confidential materials. Adapt to new and evolving environment.
WORK EXPERIENCE THE CAMERA, a publication of Prairie Mountain Publishing - Boulder, CO
2002-2007
2007 - Present
Executive Office Assistant/ Billing Specialist
As member of executive team, manage fast-pace executive front office for
a leading newspaper company in Boulder. Performing clerical functions
required by daily operations, such as preparing correspondence, receiving
visitors, ordering supplies, filing, faxing, arranging conference calls
and scheduling meetings. Process Morning numbers for Advertising
department and act as a backup for Finance and Human Resources.
Assist Publisher with day-to-day office activities and projects.
Employee recognition planner and coordinate all company parties and
events.
Make travel arrangements, maintain appointments schedules and calendars
for the company; arrange meetings and conferences.
July 2003 - August 2007
Accounts Receivable Bookkeeper
A member of a small and highly focused finance team. This role required
direct communication with all departments within the company. Assist
cashier in a capacity of managing the cash receipts and to make sure all
transactions are complete, rang in the cash register, and organized in a
way that allows easier workflow and productivity. Assist customer service
representatives with research and reconciliation's on customer accounts
when a payment has been misapplied and help to determine numbers to use,
as well as how to present specific transactions (credit vs. debits) by
interacting over the telephone, in writing or in person with customers,
and coworkers.
Perform all accounts receivable non-cash transactions functions in a
timely manner accurately for the purpose of customer billing. Posting
cash to subsidiaries accounts and process accounts receivables
adjustments.
Process payroll for independent contractors, carriers, and vendor's
maintenance using PeopleSoft software.
Receive over the counter payments from customers, and code appropriately.
Balance cash receipts for Accounts Receivable. This includes gathering
reports for advertising, circulation, bank lock boxes, organizing
receipts collected each day and applying the information to a cash
balancing spreadsheet and translates this information to a cashbook for
General Ledger review.
EDUCATION Bachelor of Science in Business Management, Minor Information System
Southeast Missouri State University, MO
Attending Keller School Of Graduate Management - Master in Human
Resources/Information System
Keller School of Graduate, CO
REFERENCES Damith Chandrasekara - Senior Data Architect, Pronto 303-***-****)
Al Manzi - Publisher - Daily Camera 303-***-****)
Dan Anderson - Daily Camera 303-***-****)
Contact this candidate