Manager Customer Service

CAREY ONISHI

Phone: 801-***-**** Email: **********@**.***

Address: ***** ********** ****** **********, ** 80020

UMMARY OF QUALIFICATIONS

S

Results driven, enthusiastic, and dedicated Management Professional with 15+ years of accomplished leadership experience.

Currently seeking a position that will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

Prioritization & Organization Performance & Productivity Leadership

Problem solving & Decision making Improvement Project Management

Customer Retention Budgeting/Forecasting Team Building

Product Positioning Strategic Planning Training & Supervision

ROFESSIONAL PROFILE

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Operations Manager/Assistant Manager Best Buy – Broomfield, CO 2008 Present

Oversees store operations and administrative functions.

Supervises customer service, front lanes, and administrative functions.

Trains & coaches Operations personnel.

Coordinates personnel by recruiting, interviewing, hiring and motivating employees.

Organizes business functions and ensures they are executed in a timely, accurate manner and are in compliance with all

applicable regulations.

Sets goals regarding managers to departments and store and business financial metrics.

Develops, maintains and communicates up to date knowledge of Best Buy products and services.

Manages scheduling to guarantee effective use of labor.

Supports and develops short, mid and long range strategies based on relevant P&L, customer loyalty, viewpoint, SOP,

shrink and other measurement data.

Department Manager Bed Bath & Beyond – Northglenn, CO 2006 2008

Managed inventory of hard lines, including ordering merchandise, stocking, and product merchandising.

Completed P&L and budget responsibility.

Collaborated with Store Manager to merchandise according to sales patterns.

Received and processed incoming merchandise from the backroom to the sales floor.

Executed daily operations of cash management and front end compliance.

Increased customer experience through such techniques as merchandising and line management.

Store Manager Hastings Entertainment – Laramie, WY 2003 2005

Managed daily operations of two retail locations that grossed over $4 million in annual revenue.

Compiled, analyzed, and presented a thorough breakdown of the monthly P&L report.

Produced the top total profit margin, $300,000, among the 8 stores in territory.

Maintained profitability while managing labor to a territory low 8.25% vs 9.36%.

Reduced shrink from 1.13% to .74% while consistently surpassing company standards.

Interviewed, hired, trained, coached, mentored and evaluated performances for 50+ hourly associates.

Store Manager Hastings Entertainment – Logan, UT 2005 2006

Managed daily operations of two retail locations that grossed over $4 million in annual revenue.

Compiled, analyzed, and presented a thorough breakdown of the monthly P&L report.

Produced the top total profit margin, $300,000, among the 8 stores in territory.

Maintained profitability while managing labor to a territory low 8.25% vs 9.36%.

Reduced shrink from 1.13% to .74% while consistently surpassing company standards.

Interviewed, hired, trained, coached, mentored and evaluated performances for 50+ hourly associates.

ORE COMPETENCIES

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Able to conceptualize, develop and execute a multi faceted plan.

Able to communicate effectively, both orally and in writing.

Able to identify and implement conflict management resolutions.

Computer literate in such programs as Microsoft Office Suite (Excel, Word, Publisher and Power Point).

Able to organize and effectively manage time and multitask.

Able to work collaboratively with others and develop an effect work team.

Able to supervise and motivate others.

DUCATION & TRAINING

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Roy High School, Roy, UT High School Diploma 1985

Hastings Entertainment MIT Program 2003

Best Buy AM University 2008

EFERENCES

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Available Upon Request

Contact this candidate