Customer Service Mechanical Engineer

OBJECTIVE

To pursue a challenging, high caliber career in a reputed organization

where my abilities are utilized to the maximum extent and have ample scope

for enhancing my skills. With learned expertise in various aspects, I

aspire to provide technical skills in the development of the company and

prove my worthiness to the organization with passion, dedication and grow

with the company.

TECHNICAL SUMMARY

. Strong Industrial engineering background with an immense knowledge of

lean manufacturing, product life cycle management-cost assessment,

production planning and sustainable engineering.

. Sound knowledge in Supply Chain Management from the point of raw

material extraction to consumption.

. Logically implementing Operations Research to obtain the optimal

solutions to complex decision making problems.

. Vast knowledge in Six Sigma DMAIC in identifying and removing the

causes of defects to improve the quality of process outputs.

. Thorough understanding of analyzing the data using statistical

analysis software's like MINITAB

. Hands on experience in preparing Gantt charts by scheduling jobs and

projects using MS Project

. Strong analytical, problem solving and communication skills

. Excellent Organizational skills, highly efficient and capable of

completing multiple tasks at one time

. Good leadership skills gained from managing group projects, leading

cross-functional teams on key projects and organizing various

activities.

. Exceptionally self-motivated, able to set effective priorities to

achieve immediate and long-term goals and meet operational deadlines.

EDUCATION

M.S., in Industrial Engineering (GPA 3.41/4.0)

(Jan 2010 - May 2011)

Texas A&M Kingsville, Kingsville, Texas

B.Tech. in Industrial & Mechanical Engineering (GPA 3.5/4.0)

(Sep 2005 - May 2009)

Gandhi Institute of Technology and Management (GITAM), Visakhapatnam, India

RELEVANT COURSEWORK

. Lean Manufacturing

. Activity scheduling

. Operations Research

. Six Sigma/ISO Standards

. Constraint Management and Mistake Proof

. Computer Application of Statistical methods

. Fundamental of Sustainable Engineering

. System Safety

. Principles of Management

. Principles of Optimization

COURSE PROJECTS

1. INTRODUCTION TO SUBSEA - TEXAS A&M KINGSVILLE (Jan

2011 - May 2011)

Research involved in the evolution and the development of subsea

technology, identified different components and functions of the subsea

system. Focused on the tieback system and its drawbacks and made suggestive

remedies to improve the drawbacks of the tieback system.

. Studied drilling concepts using different types of templates such as

floater, unitized, modular and spacer.

. Analysis of inspection and maintenance of the subsea structures and

the control scheme to counter the dynamic forces on the structure

entering the splash zone.

. Predicted the behavior of the subsea structures by studying the water

entering the unit using improvised volume of fluid (iVOF)

2. LIFE CYCLE ASSESSMENT (LCA) FOR THE LED LIGHT BULB

(Nov 2010 - Dec 2010)

Class group project to study the manufacturing and use phases of the life

cycle to identify the environmental effects associated with the LED

replacement light bulb throughout its useful life and aimed to evaluate the

economic viability of the LED lighting option relative to the other two

viable lighting (Incandescent and CFL) options by comparing the cost

analysis of each bulb purchase cost plus the operational cost.

WORK EXPOSURE

Texas A&M Kingsville, Kingsville, Texas - Research Assistant (Aug 2010 -

Dec 2010)

Worked as a Research Assistant with the Department Professor, "Evolution of

the Subsea systems"

Hong-Kong Shanghai Business Center (HSBC), INDIA - CS Executive (Sep

2009 - Dec 2009)

Worked for a captive Global Servicing Center, HSBC at Visakhapatnam, India

for a period of three months as a Customer Service Executive (CS-Care).

INDUSTRIAL EXPOSURE

(Mar 2008 - Jul 2008)

VISAKHAPATNAM STEEL PLANT, INDIA - MECHANICAL ENGINEER TRAINEE

PARADIGM SHIFT TOWARDS TQM AND ANALYZED MUD GUN FAILURES

. Performance evolution of various suppliers and customers within the

company is determined using the mean and standard deviation methods.

. Departments with highest avg percentage satisfaction level and least

standard deviation in a financial year are considered to have highest

consistency and highest performance percentage and vice versa.

. Identified the top two performing departments and three poor

performing departments with respect to one customer department

graphically.

. Learned and studied the Memorandum of Understanding (MoU) in the Total

Quality Management (TQM) in the production planning and monitoring

section of the company

. Studied and analyzed Mud Gun failure in the blast furnace section of

the Plant.

. Observed the production of the plant and possible remedies were

suggested in the Mug gun section which greatly enhanced the operations

of the blast furnace

. Suggested remedies helped the company to save maintenance costs

approximately Rs. 2,500,000/ Yr for the Blast furnace.

SOFTWARE SKILLS

LANGUAGES : C, C+

TOOLS : Microsoft Office, Microsoft

Project, Minitab

HONORS AND ACHIEVEMENTS

. Graduate scholarship, MS in Industrial Engineering (Jan 2010 - Aug

2010)

. 2nd in Contraptions, an event held at Shaastra, 2005, conducted by

Indian Institute of Technology (IIT) Madras, India

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