Customer Service Loan
Resume:
Beatrice Raya
Profile of Summary
Award winning customer service
Operates professionalism with an extensive track record of satisfying
clients
Improving efficiency in a fast pace, high volume service organization
Self Starter with an expertise in troubleshooting, handling customer
service issues, training staff, and maintaining accurate financial
documentation
Work Experience:
Wells Fargo Home Mortgage (temporary assignment through Accountemps)
Jan 5, 2009-Aug 31, 2009
Doc Draw Specialist/Loan Closer
Part of the Refinance Team that launched HARP Loan Program.
Prepared and drew Loan Documents, in nationwide and, soon after, was
skilled in the funding process.
Part of the REFI HARP Team.
JPMorgan Chase LLC.
Oct 2002-Mar 2008
Loan Closer/Funder
Specializing in Wholesale Sub-prime Lending.
Responsible for all final conditions to be met and signed off, confirming
all account information, wiring funds, reading and accounting for all liens
and debts to be paid through the close of the transaction.
Responsible for end of day reconciliation reports, foreseeing accuracy of
multimillion dollars being wired and finally I assisted in opening an Chase
Home Mortgage office San Ramon.
Trained newly employed Funders/closers and doc drawers and helped enforce
Chase fundamentals.
Golden Security Bank
Mar 2002-Oct 2002
Loan Processor and Funding
Kept excellent records of all accounts and potential accounts.
Calculated rate and terms, processed payments and maintained close
relationships with escrow, title and account representatives and I
eventually was funding.
First Nationwide Mortgage/Cal Fed
Jan 1999-Feb 2002
Residential Loan Closer/Funder
Prepared Loan Document Packages for Wholesale Prime Lending.
Reviewed preliminary title reports, appraisals and was responsible for
ensuring all conditions were met prior to loan documents being released.
Successfully coordinated numerous responsibilities for several departments
including administration for corporate management, shipping and funding.
Maintained the highest level of customer service when communicating with
escrow, title and brokers.
First American Nationwide Documents
July 1996-Jan 1999
General Clerk II/Loan Document Drawer
Printed all Loan Documents that went out correcting spelling, confirming
correct city and county in regards to property in question.
Worked with both escrow and title companies to ensure the companies
reputation is not jeopardized.
First American Nationwide Doc was an outside vendor to First Nationwide
Mtg. who in turn ended up hiring me.
Education:
The American School of Mortgage Banking Loan Processing/Course 1LP
Certificate of Completion Oct 2001
East Los Angeles Collage Aug 1993-Jan 1994
Valley Adult Center GED Nov 1995
Our Lady of Loretto 1986-1989
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