Management Customer Service
Resume:
OLIVIA Langäckerstr.**
JANOS ***** Crailsheim
Germany
Phone: +49 (0-178-*******
Email: ******.*****@***.**
Profile
Dynamic, responsible, multi-tasking and highly motivated with advanced knowledge in
administrative and executive assistance. Excellent international working experience in Germany
and the United States. Strong interpersonal, communication skills. High capability to work well
under pressure. Fluent in English and German, written and oral. Excellent customer service skills.
Strong personal motivation with a friendly attitude.
Skills Summary
Several years experience in administrative and executive assistance in Germany and
the United States
Work experience gained combined with academic qualifications: Bachelor`s Degree in
Business Economics and Culture-, Leisure- and Sports Management and Professional
Diploma as Teacher of Dance and Dance-based Gymnastics
Multilingual: German (native), English (fluent), French (basic)
Excellent organisational and leadership skills especially gained while being an
assistant to the CEO of the Millennium Dance Complex and during studies
Experience in the hospitality industry and in the field of event management
IT skills: Microsoft Office, Outlook, Power Point, Excel
Education
Reinhold-Wuerth-University (Kuenzelsau, Germany) March 2008 – April 2011
BA Business Economics and Culture-, Leisure- and Sports Management
Modules: Event Management, Event Marketing, Cultural and Leisure Management, Business
Administration, Management Skills, Strategic Management and Human Resources Management,
Strategic Marketing, Financial Management, Accounting, Marketing Research, Business Statistic
Lola Rogge School (Hamburg, Germany) Sep 2004 – Oct 2006
Teacher Training College and School of Dance and Performance
Professional diploma as Teacher of Dance and Dance-based Gymnastics
Training in organizing dance and theatrical shows on stage for all ages
Stage School of Music, Dance & Drama (Hamburg, Germany), Aug 2003 – June 2004
Education in Music, Dance and Drama
Relevant Work Experience
Intern and Agent Assistant at Bobby Ball Talent Agency (Burbank, CA, USA) Oct 2009 – Feb
2010
Communicated with clients and artists by telephone, email and at the front desk
Planned and organized castings and meetings
Set up appointments, calendar management
Performed assistant duties to talent agent to headhunt and scout talent
Assisted talent agents in discovering new talent in entertainment segment
Maintained and updated customer profiles and database
Preparing documents, filing documents, sorting mail, and maintaining records
Intern and Assistant to the CEO at Millennium Dance Complex (North Hollywood, CA, USA)
Oct 2006 – March 2008
Liaised and networked with customers, suppliers and team members
Responsible for front desk, email and telephone inquiries
Responsible for high-profile clients, Coordination of VIP visits
Scheduling of classes and workshops
Casting new talent
Coordinated dance and charity events
Responsible for back office tasks
Handled customer and supplier complaints
Issued refunds and compensation to customers
Assisted with development of customer questionnaires to improve business strategy
Assistant to Dance Captain and Dancer at NFL Europe - Hamburg Sea Pearls (Hamburg,
Germany), Nov 2004 – June 2006
Organisor and choreographer for dance events and dance shows in tv and on stage
Leading a team of 30 women
Travel and time management
Developing promotional materials
Cultural Representative of Germany at World Disney World (Orlando, FL, USA)
Oct 2002 – June 2003
Merchandise Hostess
Guest services
Head of Hotel Theatre and Guest Host at Hotel Trendorado (Fuerteventura, Spain),
July 2001 – Jan 2002
Organisor for daily and evening theatrical, musical and dance shows, costumes and make
up
Responded to guest’s queries
Liaised with team members, hotel management and guests
Approached guests and dealt promptly with any issues as and when they arose
Hobbies
Music, running, swimming, traveling
- References available on request -
Contact this candidate