Customer Service Sales

Asrar Ahmed, CICP

**** ******* **** ( The Colony, Texas 75056 ( 952-297-

**** *********@*****.***

CICP Certified Credit and Collection professional with 15 years of

experience in Accounts Receivable; demonstrates high degree of integrity

and business ethics; highly knowledgeable in Oracle and OBIEE

SUMMARY OF QUALIFICATIONS

. BACHELOR OF SCIENCE IN FINANCIAL MANAGEMENT AND PURSUING MBA AT

UNIVERSITY OF DALLAS.

. Areas of Expertise: accounts receivable, OBIEE trainer, maintaining data

integrity, budget analysis, variance reports, developing best practices,

metric reporting, analyzing complex problems, decision making, and system

regression testing/training/implementation.

. Strong skills in communication, personal organization, and relationship

building; manages multiple projects concurrently; demonstrates positive

team behaviors, ability to excel in a high-volume work environment, and

an eagerness to learn; highly-motivated and accountable.

. Computer/Technical Proficiencies: Microsoft Excel, Access, Word,

Outlook, and PowerPoint; AS400, EDI, OBIEE, Oracle and Share Points.

Professional Experience

REGIONAL CREDIT SUPERVISOR SEPTEMBER 2007 - CURRENT

essilor of america Farmers Branch, Texas

Essilor International, the world leader in ophthalmic optics, recently

named to Forbes magazine's list of "The World's Most Innovative Companies."

Essilor, which was ranked 25th was recognized for its innovative eyeglass

lens production that has upended the optics industry.

. Supervised 5 credit administrators, 2 Senior Credit Administrators.

. Reviewed and developed employee performance, approve employee PTO and

address any personnel issues with the Credit Manager's assistance.

. Keeping the department adequately staffed and maintaining low employee

turnover rate.

. Established positive customer relationships through regular contact.

. Coordinated with the sales department to understand all the terms and

programs offered.

. Performed monthly and quarterly cash forecasting based on historical

data.

. Monitored terms of sale to ensure appropriate movement of long-term

sales agreements from Trade Receivables to Notes Receivables.

. Responded to adverse trends in sales terms and payment status and

implement counter-measures, as appropriate.

. Monitored, tracked and supervised daily credit and collection process.

. Assisted corporate credit manager in establishing credit policies and

practices.

. Established a credit limit and setup credit terms on new customers.

. Reviewed and Analyzed Experian/DNB reports to determine credit

worthiness and released orders within established credit parameters.

. Contacted customers on serious past-due accounts.

. Worked closely with outside collection agency/attorney when all in-

house collection efforts failed.

. Prepared weekly credit hold report and monthly DSO, bad debt and

provision for bad debt analysis report for VP of Finance.

. Participated in Go Green initiative and online statement

implementation.

. Participated in Partner lab integration and buyout planning process.

. Participated in eBilling and EDI implementation process.

Credit Analyst October 2006 - September 2007

Hyundai Merchant Marine America Las Colinas, Texas

. Provided training and leadership to 20 plus Freight

Cashiers/Collectors.

. Supervised daily collection process and conflict resolution.

. Obtained and processed credit application using internal and external

resources.

. Researched and reviewed potential customer by performing credit checks

using DNB, Experian, Financial Statements and Credit reference checks.

. Assigned credit limits to new and existing customers within

authorization level and company policy.

. Approved or denied release of Bill of Ladings and contacted Freight

Cashiers to request resolution with customers and sales.

. Evaluated, created and implemented credit policies based on company

needs.

. Performed skip tracing.

. Tested system performance to ensure all Collection related process

were working properly.

. Served as a backup bank reconciliation administrator.

. Changed credit terms as deemed necessary.

International Credit and Reporting Analyst January 2011 - September 2006

Arizant International Inc Eden Prairie, MN

. Obtained and processed credit application using internal and external

resources.

. Reviewed Letters of Credit for validity and approved sale.

. Set up account in QAD system with correct account codes, payment terms

and credit limit.

. Monitored and maintained Accounts Receivable balances, performed

collection calls and processed adjustments or write-offs as necessary.

. Used DNB and Experian report on potential customers to determine risk

associated and to dictate credit terms.

. Assisted Legal Department with proof of claim filing for bankruptcy

accounts.

. Maintained Escheat records and assisted Accounting manager with filing

Escheat.

. Participated in preparation of A/R cash forecasting model and calculated

monthly DSO.

. Worked with the International Customer Service in resolving Freight

issues and monitored country risk using DNB.

. Worked with Accounts Payable supervisor and team members to expedite

processing of accounts payable transactions timely.

. Served as liaison between IT and Finance Departments to gather

requirements for system enhancements from end-user community.

. Participated in process improvement efforts related to cash application

process.

. Created and documented training materials to support training of end

users in the Accounts Receivable Department (one-on-one and classroom).

. Coordinated implementation of three Oracle system upgrades over ten

years, including testing, training, troubleshooting, and launching new

functionalities.

. Provided accounting expertise and guidance to management regarding

capital and expense decisions; assisted project teams with analyses of

account charges on proposed projects.

. Processed journal entries and performed accounting reconciliations;

assisted with month-end closing process.

. Selected to represent Accounts Receivable on the Global Intercompany

Solution Team - developed global billing documentation process

implemented throughout Arizant to ensure proper recording of charges and

balancing of intercompany accounts.

Contract Positions

Banta Turnkey - Financial Analyst - Eden Prairie, MN

06/2000 -

12/2000

Reconciled Postage account and prepared weekly report on postage account

activity.

Prepared daily sales cost report for the sales team and prepared journal

entries to reclassify posting errors.

Analyzed actual cost of new projects and prepared spreadsheet to show

profitability of each project.

Pyramid Group - Commercial Credit/Collection Analyst - Bloomington, MN

01/2000 - 06/2000

Prepared weekly and monthly report.

Contacted customers with past due balance and researched accounts

for any discrepancies.

Handled a portfolio of 15 million dollars.

Wells Fargo Investment bank - Reporting/Accounting Clark - Minneapolis,

MN 10/1999 - 12/1999

Prepared daily accounting related report.

Prepared daily office functions.

US Bank - Foreign currency accounting clerk - Minneapolis, MN

09/1999 - 10/1999

Prepared daily report on foreign currency transactions.

Maintained General Ledger account.

APAC Teleservices - Customer Service Supervisor - Lacrosse, WI

01/1999 -09/1999

Tracked daily attendance and maintained a professional work place.

Interviewed prospective and future employees during company job

fair.

Resolved employee conflicts and handled customer complaints.

Education And Training

MASTERS OF INFORMATION ASSURANCE - UNIVERSITY OF DALLAS, IRVING, TEXAS

Expected to graduate in the Summer of 2013

BSC in Financial Management - South Eastern University, Washington D.C. -

GPA 3.53

Graduated in June 1996

CICP-Certified International Credit Professional-FCIB

Completed in 2005

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