Customer Service Quality Control

DEVON W. MOORE III

*******@***.***

**** ******* **** . *********, ** 21206 . 443-***-****

PROFESSIONAL

OBJECTIVE_________________________________________________________________

A highly-motivated, business graduate seeking a full-time managerial

position. To enroll myself into a work environment that is accredited with

growth and advancement opportunity.

EDUCATION___________________________________________________________________

______________

York College of Pennsylvania York, PA

May 2011

Bachelor of Science, Business Administration, Minor in Marketing

CAREER RELATED

COURSEWORK___________________________________________________________

Business Strategy and Policy

Spring 2011

. Analyzed current business operations, researched and developed strategic

plans for companies

. Collaborated with team members throughout the Capsim business online

simulations to turn struggling sensor manufacturing companies into

successful, profitable businesses within a competitive market

Operations Management

Fall 2010

. Studied and examined operational processes such as Six Sigma and total

quality management

. Produced professional business strategic recommendations to enhance

quality control and promote productivity within a real business

. Conducted on site observations and interviewed employees at the Anstadt

Printing Corporation to analyze business operations including product

development, forecasting, facility and plant layout

CAREER RELATED

EXPERIENCE_____________________________________________________________

Residence Life; Resident Assistant; York College

August 2008-May 2011

. Managed three residence hall floors of over 200 ethnically diverse

undergraduate students

. Enforced College and Residence Life rules and regulations resulting in a

safe, orderly and enjoyable living environment

. Maintained discipline and impose sanctions on students when necessary

. Directed monthly floor meetings and conduct frequent room drop-ins to

discuss events, developments, and concerns to ensure that students are

kept up-to-date on all pertinent information

. Developed and implemented programs to promote and enhance quality of life

issues

Lutheran Social Services; Site Coordinator; Volunteer Income Tax

Assistance; York, PA October 2009-April 2010

. Managed a staff of 15 tax preparers at the tax preparation site

. Conducted meetings with clients to review and answer any questions about

their returns

. Provided friendly and helpful customer service to taxpayers and

maintained client confidentiality

. Completed over 100 federal, state, local income tax returns

. Updated any statistical reports on clients returns, refunds, surveys

Lutheran Social Services; Tax Preparer; VITA; United Way of York County;

York PA October 2007-April 2008

. Provided free income tax assistance to low and moderate-income taxpayers

at VITA sites in York

YORK COLLEGE

ACTIVITIES________________________________________________________________

. Students in Free Enterprise, Habitat for Humanity, Relay for

Life, Unity

HONORS, AWARDS &

CERTIFICATIONS______________________________________________________

. Who's Who Among Students in American Universities and Colleges

2011

. William H. Kain "Good Citizenship" Scholarship Award

2010

. IRS recognition for Outstanding Community Service

2008 & 2010

. SIFE Service Leadership Award

2008

& 2010

. IRS Certified Income Tax Preparer

2008 &

2010

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