Management Customer Service

* ******

Mobile: 095********

E-Mail: *************@*****.***

In quest of challenging & assigning level in Retail Management & in

Marketing Management with a growth oriented organisation of repute.

2 SYNOPSIS

A Management of Post Graduate in Retail Management and in Business

Management.

Enthusiastic about learning & expanding the horizons in the Retail

Operations and Human Resource Management.

A keen observer & communicator with the ability to relate to people from

various backgrounds & cultures. Possess good organising and presentation

skills in works.

2

3 ACADEMIA

PROFESSIONAL COURSE

2009 PGDBM Pune University,

Maharashtra 66% [HR specialisation].

2009 PGPRM (Retail Management) MERC Pune 63%.

2003 B.B.A (Finance) Christian Eminent Academy, Indore 56% [FINANCE

Specialisation]

1 PROFESSIONAL EXPOSURE

Pantaloon Retail India Ltd 3 months (2008) Management Trainee

(Internship)

Fabindia Overseas Ltd 1 month (2008) Management Trainee

(Internship)

AON Hewitt May 2011 till August 2012 HR

Outsourcing back office

(Total 1 yr 4 months

work experience)

Key Roles and

Responsibility

Team Member: Handling Leaves and Absences for employees of Centrica a

British Gas company UK based.

Maintaining Leaves and Absences of employees.

Solving quires of employees regarding their pay, loan and leaves.

Training the new joinees as per process requirement.

Identifying innovative ideas (Quest Ideas) to reduce the time and cost.

Making sure all clients requirement is meet within given TAT (Turn around

Time).

Taking care of internal audits.

Key Words: Net Savvy, MS Excel, Word, SAP ERP Module

Customer Service Desk:

Got first time exposer to the huge crowd as Future Group was celebrating

its Big Day. Worked on CSD for Solving Customers Grievances, Announcement

of promotions, Crowd Management, Trolleys Management.

Indian Oil Corporation Ltd.

Management Trainee

Received 1 month training in Indian Oil Marketing Division, barauni

Terminal for the overview of all marketing process taking place in the

organisation.

2 IT PROFICIENCY

Knowledge of SAP, MS- Word, Excel, Power Point, Internet

3 EXTRA CURRICULAR ACTIVITIES

Organised Blood Donation Camp in the institute during BBA.

Promotional Events for Aritel

Won Inter House badminton competition at School level

4 PERSONAL DETAILS

Father's Name : Mr.Ganpat Prasad

5 Date of Birth : 10 Nov 1983

Religion : Hindu.

Caste : General.

Nationality : Indian.

Marital Status & Sex : Single, Female

Languages known : English & Hindi.

Hobbies : Listening music, chatting and

hanging out with friends.

Address : Refinery Township Begusarai, Qno: D1/84, Bihar

6

Date-

Place-New Delhi

(Tanuja)

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