Customer Service Manager
Resume:
Megan C. Smith
**** * ******, *********, ** *****
******@***.***
• Customer service and detail orientated
Summary • Goal driven, self starter with strong communication, organizational,
problem solving, analytical and teamwork skills
• Proven history of results, both in managing projects and in leading te
Property Claims Representative, Farmers Insurance, Vancouver, WA, 2008 - Pre
Professional Experience
• Manage assigned cases from investigation, coverage confirmation, damag
assessment to settlement negotiation
• Quickly and thoroughly understand the severity and cause of various type
property damage
• Analyze damage against a client’s coverage
• Assist clients in understanding damage, coverage and continuing policy n
• Prepare a variety of estimates and professional correspondence while
continually communicating with both internal and external customers
Customer Service Agent, Alaska Airlines, Portland, OR, 2007 - 2008
• Provided assistance to customers with t ravel and ticketing inquiries and
checking-in procedures
• Evaluated and prepared f lights for arrival and departure and ensuring o
time departure of f lights
• Problem solved for unique passenger and immediate airport circumstance
Manager, Herbal Concept, Portland, OR, 1999 - 2007
• Managed a successful retail site; recruited and trained new employees;
catalogued and maintained inventory; prepared a variety of reports
• Designed merchandise displays in high t raffic venue for a diverse populat
• Developed strategies to increase product awareness
• Educated a variety of new client on the therapeutic merit of products
• Exceeded sales quotas through the seasons and surpass personal benchm
to continually challenge competing products
Marketing Intern, General Growth Properties, Seattle, WA, Winter 2006
• Coordinated special events, seasonal programs and promotions
• Assisted in overall management responsibilities for a shopping center by
establishing strong lines of communication with store managers and
continuous updates of operational activities
• Supported website updates and press release distribution and maintaine
media contacts
Megan C. Smith
3701 M Street, Vancouver, WA 98662
******@***.***
Education Seattle Pacific University, Seattle, WA
Bachelor of Arts, Communications, Graduated June 2006
Kwazulu Natal University, Durban, South Africa
Study Abroad, January-July 2005
Macquarie University, Sydney, Australia
Study Abroad, July-November 2003
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