Administrative Assistant Customer Service

JOYCE P. FRITZ

**** ******** ******

Lakewood, OH 44107

Home: 216-***-****

EDUCATION: Case Western Reserve University - B.A.

English major, management minor. Business courses

include

Accounting I, II, Tax, Intermediate & Cost

Accounting, Accounting

Systems, Advanced Business Technical Writing,

Economics, Finance

Business Law I & II, Organizational Behavior,

Statistics I & II, Linear

Programming, Calculus, Mathematics of Finance,

Operations Management, Information Systems

Technology, Business, Society &

Government, Business Administration.

SKILLS: Microsoft Office XP, Excel, Powerpoint, Access

Typing 62 WPM, calculator, Dictaphone.

EXPERIENCE: 1/93 to present: Robert Half International

Various temporary agencies utilizing

clerical/administrative skills.

i.e. Executive Secretary/Executive Assistant

positions for major

corporations.

4/01 to 11/04: Financial America Securities, Rocky

River, OH

Administrative Assistant - stock quotes, posting of

buys and sells,

Answering phones, correspondence, stock transfers,

IRA's.

Utilization of sophisticated financial software

Telechart2000, INX,

Internet (fast-paced environment, part-time

position).

6/87 to 1/93: International Business Machines,

Southfield, MI

Customer Service Coordinator. Received customer

service requests

Professionally and productively.

Involved technical/analytical skills utilizing

appropriate software applications. Compiled

statistics, analyzed data, etc and received local

award for Editor of newsletter that served as a

benchmark for the Great Lakes area.

6/85 to 11/86: Teledyne Republic, Cleveland, OH

Promoted in 11/85 from Administrative Assistant to

Bid and Proposal

Administrator/Defense and Aerospace Programs.

Complete administrative responsibility of all

department quotations. Order entry fpr all

department contracts. Logged, gathered pricing

history and maintained all quotation information.

Received phone inquiries for price and delivery

information. Maintained computerized Product

Analysis files/quotation database.

.

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