High School Customer Service

Lori Higdon

**** ***** ***** *****

Richland, IN *7635

Cell: 812-***-****

E-Mail: **********@***.***

Summary

Dispatcher with 25 years experience in the transportation industry. Able to handle a high volume of calls in a fast paced environment. Able to make decisions independently and quickly. Customer focused, excellent listening and negotiating skills.

Skills

Customer service experience

Employee productivity reports

Solid communication skills

High school diploma

Dependable independent worker

Group environments

Basic math skills

Transportation/Logistics experience

Strong work ethic

Team player

Timely project completion

Establishing goals and setting priorities

Good verbal/written communication skills

Strong organizational skills

Accomplishments

Supervision

Managed a fleet of drivers and maintained company revenue and safety standards.

Experience

October 2011 to July 2012

Long Haul Trucking Owensboro, KY

Dispatcher

I dispatched drivers in the south east area of the United States. I found drivers inbound loads, did daily check calls, ensured drivers were in compliance with DOt and company safety standards. I scheduled load and unload appointments, data entry of loads, performed credit checks and set up new freight brokers for the company. I met monthly revenue requirements and was awarded monthly bonuses.

January 2005 to July 2011

CRST Malone Transportation Rockport, in

Dispatcher

I managed a fleet of 50 plus drivers, including owner/operators and lease purchase trucks. I issued fuel advances, scheduled load and unload appointments, worked with field and company agents along with our customers to ensure we met all the customers needs. I ensured the drivers met company and Dot safety regulations, did daily check calls, took the drivers hours of service daily, found inbound and outbound loads and worked with the drivers to schedule their hometime. I was also responsible for meeting the companies daily and monthly revenue requirements.

June 1985 to January 2001

Eck Miller Transportaton Rockport, In

Dispatcher/Billing Clerk

Billilng Clerk from 1985-1991 I received load information from the drivers verbally or from field agents. I gave fuel advances, data entry and final billed the loads. Dispatch 1991-2001 I managed a fleet of 40 plus company trucks and drivers. I was responsible for data entry each load, issued first and second fuel advances, daily check calls, scheduling load and unload appointments, maintaining the company trucks maintenance schedule. I stayed in contact with field agents and our customers to ensure prompt and timely deliveries. I ensured the drivers were in compliance with Dot and company safety standards. I worked with company agents and our customers to ensure the freight was covered. I worked with the drivers to ensure they met the companies monthly revenue standard and also achieved their requirements for home time.

Education and Training

1980 South Spencer High School Rockport, IN

High School Diploma Business

Coursework in Management and Business

Completed a 4 years high school office management course

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