Manager Customer Service

Cornelius Elder

*** ***** ******* ******, ****** Island, N.Y. 10310 * 347-***-**** *

*********@*****.***

Professional Overview

IT professional with excellent technical and customer service skills.

Experienced in troubleshooting networks, routing configurations, and

computer maintanence. Strong communication and presentation skills.

Detail-oriented and highly organized.

Technical Skills

. CompTIA A+ Essentials Certified

. Install Windows 2008 Enterprise; configure network protocols; NTFS

permissions, diagnosing and troubleshooting; backup and data storage

. Install Windows 2008 Server; create and administer user and group

accounts; configure TCP/IP protocol suite; administer file and print

services

. Active Directory design and implementation; manage and administer group

policy configuration.

. LAN/WAN design and architecture; install and configure Windows 2008 DNS,

WINS and DHCP servers

. TCP/IP installation, IP addressing, sub-netting and troubleshooting.

. Install and configure Cisco 1700/2800 series routers and Cisco switches;

routing protocols RIP, IGRP, EIGRP and OSPF; configure VLAN, PPP and

Frame Relay; troubleshooting LAN AND WAN problems

. Windows Server 200x, Windows 7, Vista, XP, 9x and MS-DOS

. Install and configure motherboards, modems, SCSI and peripheral devices;

upgrade memory, adapters and other hardware; Ethernet hubs and routers;

network cabling.

. Install, configure and administer Microsoft Office

Education

PC Age Career Institute Jersey City, NJ

2/2012 - 11/2012

Internetwork Engineering Certificate

Experience

VLS Consulting Inc. (Contract project for AAA Hearing, Bronx, NY)

PC Migration Specialist (Dec. 2012)

. Installed and configured new PCs (hardware and software) including

network printers, configured and installed Cisco router

. Transferred data and e-mail migration from existing to new workstations

. Scanned files for virus and install protection software to protect data

files

Forever 21 Long Island City, NY

08/11 - 03/12

Assistant Manager and IT Associate

. Managed 68 warehouse employees and one driver

. Maintained and repaired all retail computers; configured ip

addresses and servers

. Calculated and submitted warehouse payroll

Goodwill Rescue Mission Newark, NJ 02/07 -

08/11

Volunteer Network Administrator

. Supported, evaluated and maintained telecommunications network and

systems

. Performed and documented analysis to evaluate the technical needs of the

organization

. Ensured network infrastructure management and maintenace functions

without interruptions

. Administered server connectivity and compatibility with computers,

software and applications

. Tackled the security issues concerning the network to

prevent unauthorized access to the system

. Performed duties as necessary for network address, routing table

configuration, authorization of directory services, etc

Louis Baldinger & Sons Inc. Astoria, N.Y.

2/09 - 5/11

Shipping Manager

. Responsible for but not limited to:

. 6 warehouse employees and 1 drivers

. All shipping and receiving of material via UPS, Fed - X, Yellow and

other outside trucking companies

. Corrected all Inventory discrepancies

. Configured wireless networks

. Truobleshoot network, computer and server issues

Solid State Inc. Sprimgfield, N.J.

2/84 - 09/08

Shipping & Receiving Manager

. Responsible for but not limited to:

. All shipping and receiving of material via UPS, Fed - X, Yellow and

other outside trucking companies

. Set-up and maintained ABC - 80/20 inventory

. Negotiated domestic and international shipping rates

. Corrected all Inventory discrepancies

. Quarterly production reports and employee evaluations

. Installed software, repaired computers, configured printers

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