Service Customer

JASON STEWART

*** ******* ****** **** *****, MI *8362 Phone: 248-***-**** *********@*****.***

Career Objective

To obtain a position in . . . .

Computer and Network Level 2 Technician

Technology professional with experience providing level 2 diagnoses of Windows desktop/laptop issues

including operating systems, Active Directory, IP networking, Voice Over IP Issues, devices & services,

printers, network issues, and application issues

Expertise Highlights

Level 2 IT Technician Windows Operating Systems

Network Design & Implementation Built State of the Art IT Service Center

Helpdesk Environment IT Admin Assistant

Professional Experience

CS MERCHANT SERVICES (MYPOSGEEKS)(HOUSTON, TX) ovember 2011 to October 2012

Technical Support Technician/Field Support

K ey R esults:

Hardware/Software Troubleshooting

Provide support to end users on a variety of issues; identify, research and resolve technical problems

Respond to telephone calls, Email, and personal requests for technical support

Recognize, research, isolate, resolve and follow-up as required on routine and complex issues

Perform routine and complex general maintenance tasks

Maintained Auto, ACH & CC authorization accounts

Kept Quick Books Up-to-date with Sync from Ticket Portal or Manual Entry into Quick Books

Managed two locations for 6 months.

OMS STAFF SOLUTIONS (LAKELAND, FL)

Pepsi CO (Parts Technician) June 2011 to September 2011

K ey R esults:

Maintain inventory levels to support daily service and install/delivery requests.

Insure that parts are distributed in a timely fashion to the technicians.

Follow standard procedures for ordering, receiving, stocking and distributing parts needed for

installation/ delivery and repair of equipment.

Use excellent organizational skills to manage and oversee parts room.

BI-RITE CO. INC. (BUDDY’S HOME FURNISHINGS)(TAMPA, FL) February 2008 to December 2010

Service Department Manager (2/09 – 12/10)

Computer Technician (2/08 – 12/10)

Advanced to Service Department Manager overseeing IT Service Desk operations for 100 stores nationwide

and supervised three associates. Designed, built and implemented state of the art IT service center.

K ey R esults:

Jason Stewart Resume Page 1

Designed and implemented a new service department network from the ground up, consisting of

multiple endpoints attached to an open source disk imaging server.

Established vendor relations management process resulting in reduced costs for parts/products

Developed and implemented corporate wide service repair policies and procedures

Transformed processes/toolsets of geographically dispersed service units into a cohesive, standardized

set of solutions that elevated efficiency and accuracy corporate wide

Gathered and assessed needs from corporate stores; created custom solutions to resolve issues (e.g.,

units not charging, virus outbreaks and network connectivity); and developed specifications/guidelines

for corporate associates

AUTHORIZED FACTORY SERVICE (AUBURN HILLS, MI) February 2006 to June 2007

Parts/Inventory Coordinator February 2006 to June 2007

K ey R esults:

Provided outstanding customer service in a fast paced parts distribution warehouse, interacting with

service companies, dealers and consumers

Managed and controlled incoming and outgoing inventory; assisted in daily phone duties including

incoming and outgoing calls to consumers, service providers and dealers

Worked in team environment to meet company objectives

THE HOME DEPOT (LAKE ORION, MI) March 2005 to February 2006

Freight Team Associate (Overnight) March 2005 to November 2005

Pro Sales Puller November 2005 to February 2006

K ey R esults:

Systematically organized shelves for new freight orders, old stock freight and priced items

Completed certifications for equipment use.

Organized contractor orders and supported all specialty departments

Scheduled orders for delivery, pulled orders, staged orders on pallets,

Education Summary

ITT TECHNICAL INSTITUTE, TAMPA, FL

Associates of Science Information Technology Computer Network Systems, 2010

OAKLAND TECHNICIAL CENTER, AUBURN HILLS, MI

Computer Repair Certificate, 2001

Technology Summary

Applications: Norton Ghost, Microsoft Visio, Microsoft Office Suite, AS400, LogiServe,

RSSS, Acronics True Imaging, Clonezilla, Auto Purchasing Software (APS)

Quick Books Online, Service Side Kick

Systems: Windows 2000/XP/Vista/7, Basic Windows Server 2003/2008, Basic Linux

Jason Stewart Resume Page 2

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