Manager Customer Service

Kevin Royal

**** **** **. **

Washington DC *****

202-***-**** Home

202-***-**** Cell

**********@*****.***

Site Manager, Community Manager, Manager

Objective

A fulltime career minded position in a Property Management/ Management company with a team concept that will utilize my 10 plus years of experience and various talents in customer service and supervision.

Experience

3 Bears Cleaning Service, Washington, DC 1997 to 2011

Manager/ Owner

Interviewed and evaluated personnel. Modified time lines and work schedules according to company needs. Interviewed and evaluated job applicants. Trained office staff and provided tools they required to reach expectations and achieve objectives. Managed client relations. Well-developed management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives. Increased staff productivity and technical ability through effective training. Conducted weekly staff meetings. Conduct on-site inspections to assure compliance of contracts.

Sodexho/ Healthcare Services Group, Washington DC/Baltimore 2006 to 2007

Manager

Interviewed and evaluated personnel. Modified time lines and work schedules according to company needs. Managed day-to-day operations for Environmental Services. Interviewed and evaluated job applicants. Proven ability to turn projects around that are behind schedule and over budget. Trained office staff and provided tools they required to reach expectations and achieve objectives. Managed client relations. Increased the effectiveness and professionalism in each position held. Conducted weekly staff meetings. Arbitrated in all termination situations and participated in all termination interviews. Conducted all exit interviews and identified causes for termination. Hired, trained, and supervised a staff of 12 to 15. Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere. Proven ability to train and coordinate administrative staff. Designated as liaison in upper management meetings. Expertise in management, training, development, negotiation and budgeting. Consistently able to obtain high productivity from employees. Coordinate well with contractors and subcontractors. Able to resolve problems and maintain friendly and effective relations. Reduced staff personnel while improving response time and communications between corporate services and other departments within the company. Successful record in management and production quality control. Supervised colleagues during hectic seasonal periods.

Park Glen Condominium, Arlington, Virginia 2004 to 2006

Site Manager

Managed and oversaw operations, maintenance, and administrative functions for commercial, industrial, and residential properties. Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling and construction projects for commercial and residential property. Recruited, hired, and trained managerial, clerical, and maintenance staff, and contracts with vendors for security, maintenance, extermination, and groundskeeping personnel. Maintained records of sales, rental and usage activity, special permits issued, maintenance and operating costs, and property availability. Inspected facilities and equipment and inventoried building contents to document damage and determine repair needs. Met with prospective leasers to show property, explain terms of occupancy, and provide information about local area. Maintained contact with insurance carrier, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations. Conferred with legal authority to ensure transactions and terminations of contracts and agreements were in accordance with court ordered, laws, and regulations. Assembled and analyzed construction and vendor service contract bids. Purchased building and maintenance supplies, equipment, and furniture. Directed and coordinated the activities of staff and contract personnel and evaluated performance. Investigated complaints, disturbances, and violations and resolved problems following management rules and regulations. Directed collection of monthly assessments, rental fees and deposits, and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.

Education

Griffin Business College, Seattle Washington

Experience/ Past

• Vista Management 2002-2003 Maryland

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