Project Manager Management

Professional Summary:

Over ** years of successful diversified experience in the pharmaceutical,

financial services, insurance domain and telecommunication industries

working for Global firms such as, ETS, Bank of America/ Merrill Lynch,

Deutsche Bank, AIG, Nova Nordisk and AT&T., as a Business Analyst, System

Analyst and a Senior QA Analyst working on Client Server applications, web

based applications, database applications, Mobile applications and Legacy

applications.

Key Strengths:

. Possess strong knowledge in creating Project Plans, RTM, Test Plans

and Test Scenarios, Test Strategies, Test Scripts, Test Matrix,

analyzing Business and Technical specifications along with, CMM

Levels, strong Test Management, Change Management, Defect management,

Analytical skills and Business Knowledge.

. Proficient in all phases of Requirement Management including

gathering, analyzing, detailing and tracking requirements and strong

STLC process.

. Expertise in leading and managing IT testers onsite and offshore on a

strategic project being responsible for the day-to-day execution,

management, and reporting of the testing components, including

managing and allocating resources, setting up test environment and

successful completion of the entire testing initiative.

. Accomplished high level manual tester, along with hands on experience

with some latest test automation tools available in the market.

. Experienced in performing Integration Testing, System Testing,

Regression Testing, End to End and User Acceptance Testing;

Coordinating testing activities and other product related issues with

Business and Development groups; Reporting & documenting test results,

defects & other QA Metrics to the management; Management of Trouble

Reports Logs/ Reporting Process; responsible for overall Quality

Assurance functions.

. Strong understanding of various SDLC methodologies such as RUP,

Waterfall and Agile.

. Team Oriented as well as possess organization and interpersonal

skills, strong ability to exercise independent judgment, and creative

problem solving techniques.

. Excellent communication skills and adept at facilitating walkthrough

and training sessions.

Technical Skills:

Process/Model Tools: MS Visio, Rational Rose, Rational Requisite Pro,

Enterprise Architect, Use Case Diagrams, Sequence Diagrams, Activity

Diagrams, MS Office.

Test Tools: HPQC, QTP, Rational Suite, Selenium, X Runner, SQA

Manager, Silk, SQA Robot

Languages: TSL, PL/SQL, ANSI SQL and shell programming

Software: Visual Basic 4.0, Microsoft office suite, lotus 123, FTP,

TSO and JCL

Database: Oracle, SQL SERVER, MYSQL, Sybase, MS Access, ACT, DB2

Operating System: UNIX, AS 400, MVS, DOS, Windows NT, Windows Vista,

Windows 7

Professional Experience:

Educational Testing Services (Princeton, NJ)

April 2012 - Present

System Analyst

Worked on ETS's uniquely qualified range of products such as GRE, PSAT,IMS,

SCAN, Praxis and Item Bank applications, qualified to design, develop and

implement customized assessment tests to meet the needs of clients and test

takers internationally.

. Created SLAs, LOEs, LOCs and other ST Artifacts and obtaining timely

signoffs.

. Involved in Gridding of test scenarios to create meaningful test data

for Paper based testing.

. Performed functional testing of Scanned answer sheets data loaded in

to the system.

. Analyzed and verified Extract files data in TEXT pad and XML files for

internet based testing.

. Processed Mainframe batch jobs to generate scoring of test packages.

. Tested various Web Reports for different programs across the platform.

. Involved in entire Project STLC Cycle, which includes Developing

RTMs', Test Plans, Test Cases, Test Procedures and Execution of

Functional Progression / regression test cases, logging defects

through defect tracking system and preparing EOT reports.

. Responsible for conducting cross audits of QA processes on post ORR

projects and assisting QA leads with monthly budget metrics.

. Effectively mentoring team mates of new applications under test and

process flows.

Environment: Borland SILK, TSO, CICS, DB2, SQL Developer, Java, Share

Point, MS Office, IE 9, Windows 7

Novo Nordisk (Princeton, NJ)

February 2011 - November 2011

Senior QA Analyst - Client Services

. Developed test scripts for system integration test and Performed end-

to-end "System Integration" testing which covered the entire business

process flow from the initial point of sales through to all the

downstream systems and XML output files, including apps/interfaces.

. Participated in the planning, development, coordination and

presentation of specific testing needs as appropriate to the quality

assurance needs of the end user.

. Developed and executed SQL queries to verify the proper insertion,

deletion and updates into the data supporting tables.

. Assisted business users in defining UAT test cases and test plans;

Established and maintained test cases and test data in Quality Center.

. Coordinated with the Global QA Team for testing activities across

multiple systems and managed Conversion test execution.

. Used MS Visio for flow-charting to create user guide documents which

was developed to assist UAT users for training purposes

Environment: Labware LIMS 6.0, MS Office, MS Project, Oracle Toad 11.0,

HPQC 10.0

Merrill Lynch (Hopewell, NJ)

June 2010 - January 2011

Senior QA Analyst - Retirement Benefits (Multiple Projects)

EXSOP - is a customized record keeping product of Merrill Lynch for

retirement benefits used for Administrating stock options of multiple

companies. The Express Options system helps to manage the employee stock

option plans and simplifies plan administration by providing automated

tracking, reporting, and compliance.

ESPP - Employee Stock Purchase Plan (ESPP) application was designed for

employees of Hewlett Packard Company. HP Employee could manage their stock

purchases using this application.

. Responsible for overall testing of Purchase History, W8-BEN, Holdings,

Cost Basis, Sell Shares, Wire Instructions modules of the application.

. Developed new test cases and test scripts for focused manual system,

integration, functional testing and modified functional regression

test scripts for new and changed functionality.

. Execution of system, integration, functional and regression test

scripts and recording of test results.

. Used SQL queries in Oracle Toad to manipulate meaningful data in the

test region.

. Performed multilingual testing in 9 different languages for premium

and non-premium clients.

. Provisioned SSN numbers by creating user ids and passwords to gain

initial login access into participants application site to perform

effective front end testing

. Set the appropriate flags in backend application to perform positive

and negative testing as per business rules

. Performed Smoke, Functional, GUI, Regression, End to End and

Production Verification testing and Participated in Dark pod testing

in production environments

. Recorded test defects ensured the correct level of information is

included with each defect.

. Responsible for defining and tracking testing metrics and retesting of

defects in appropriate test environments

. Actively participated in Scrum meetings, reporting of test coverage,

progress and outcomes (system & integration testing (SIT) and

functional testing to senior level management.

. Worked with Business group by performing Parsing of raw data files

from backend to text files by following set of rules.

Environment: Java, J2EE, Oracle Toad 10.6, EOWin, HP QC 10.0, Crystal

Reports, Windows

AIG (Jersey City, NJ)

February 2009 - March 2010

Business Analyst - Property-Casualty

. Thoroughly studied the inherent systems to have a clear understanding

of the business processes and associated system workflow.

. Conducted Gap analysis to understand new business model and additional

functionalities to be incorporated into the new application.

. Conducted JAD sessions for better understanding and refining of

requirements in coordination with multiple teams.

. Created Business Requirements Document and Use Case Specification

Documents and identified all use case components including basic,

alternate and exception flows.

. Participated in various architectural development sessions to provide

technical teams with a better understanding of the requirements.

. Successfully created Use Case Diagrams, Activity Diagrams using MS

Visio.

. Prepared Business Process Models, which included modeling of all

activities of the business from conceptual to procedural level.

. Performed requirement walkthroughs with the Dev. and QA teams with the

aim to develop testing strategies and test plans such that test cases

reflect user needs and Conducted UAT sessions to approval.

Environment: MS office suite, Enterprise Architect, VISIO

Merrill Lynch (Hopewell, NJ) November 2005

- January 2008

QA Functional Lead - Global Wealth Management (May 2006 - Jan 2008)

This Account Opening application was developed to enable Financial Advisors

(FAs) and Client Associates (CAs) to efficiently reuse relevant client

information through standardized processes while reducing the amount of

data re-entry and preventing the entry of incorrect data.

. Led and managed IT testers on a strategic project being responsible

for the day-to-day execution, management, and reporting of the testing

components, including managing resources, scope and meeting deadlines

according to plan

. Participated in the review of business requirements to prepare for

testing activities, acquired and evaluated all project documentation

for test preparation to determine the test scope

. Created, reviewed and implemented comprehensive Project Plans, Test

Plans, Test Metrics for the projects

. Coordinated, executed and validated test cases/scripts against

expected results for end to end scenarios.

. Defined Entrance / Exit criteria and provided continual Risk

Assessments to Senior Management

. Participated in product defect management calls with Developers,

business users, Product management and offshore teams, and retesting

and updating corresponding test cases as needed.

. Provided training to users, and involved in conducting UAT sessions to

gain user confidence and approval.

. Participated in Production swing calls and validated the functionality

of the application

. Performed walkthrough of applications and documented all the work

efforts across the team for QA turnover

. Worked with Development teams to ensure sufficient unit, integration,

and system testing has been performed and Verified traceability of

Test Conditions to Test Cases

. Participated in UAT testing to assist business users and validating

functionality of the application

. Solely responsible for managing the entire offshore team- MLITS in

terms of training, work allocation, guiding and evaluating day to day

test efforts and reporting the progress to the senior level

management.

System Analyst - Global Wealth Management - Client Privacy Project ( Nov

2005 - May 2006)

. Translated the business requirements and objectives into system and

technical specifications by Coordinating with stakeholders, business

units, developers on the projects.

. Developed Software requirement specifications and error handling

protocols document to coding standards and development process

requirements.

. Created Mapping process documents by using SOLA and translating the

XML/X4ML tags to decipher the values.

. Performed manual testing of XML files and database sequencing for user

acceptance testing, also performed web services testing using SOAPUI

with WSDL file url - reported the defects on HPQC

. Developed Test Plans, Use Cases and login instruction manual for

business users.

. Developed Test scripts and participated in Integration and system

testing and manually validating flow of data from 3270 mainframe

screens to web applications.

. Assisted in performance testing by downloading the meaningful data and

validating on CICS application.

Environment: Windows XP, IE 6.0/7.0, XML/X4ML, .Net applications, IBM

Mainframe, SOLA Interface, Rational Clear Quest.

Deutsche Bank (Wall St, NYC, NY)

December 2003 - November 2005

UAT Team Lead - Global Equity Markets (April 2005 - November 2005)

As a Team Lead, worked closely with Business Sponsor, Project manager,

developers and QA team, Analyzing Business and Functional Requirements

documents to define Test Cases

. Participated in Production Environment checks and reviews prior to the

release and provided UAT SIGN Offs' by performing User Acceptance

testing by checking the functionality and the workflow of the

application as well as look and feel of the site.

. Provided guidance to the team regarding quality and regulatory

compliance, determining of Prerequisites, Sequencing and scheduling

UAT scripts.

. Investigating data issues and follow through to resolution for each

testing iteration.

. Coordinating with other groups for testing, Scheduling project

deadlines and meeting deadlines, managed overall UAT Testing; reviewed

results and summary reports.

. Defect monitoring, tracking, oversight of defect resolution, impact

assessment and re-testing.

QA Analyst/Validation Specialist - Capital Markets (March 2004 - April

2005)

. Performed manual black box testing, sanity testing, integration

testing, regression testing, and performance testing in conjunction

with the IT team.

. Responsible for determining severity of the issues and clearly

reporting the issues via a bug tracking tool and followed the issue

through complete defect cycle.

. Performed data validation against production site by pulling data from

the database and verifying it against UAT site.

. Responsible for manual data clean up and provided the company

disclosure data for legal compliance team in a timely manner.

. Created sector mappings, roles and responsibilities for the analyst

mapping for the proper display of the data.

Business Analyst - Global Equity Research Analyst (December 2003 - March

2004)

. Designed, developed, and maintained effective use cases and estimates

based on project documentation.

. Worked with IT across multiple areas supporting various business

areas.

. Thoroughly tested the functionality of the application and User

Interface by working with upstream (source system) and downstream (end-

user) teams to understand/document requirements and data/functionality

solutions

. Interacted with people across the globe by participating in walk

through, conference calls, CRs' meetings and prepared Release Notes.

. Analyzed Business requirements, developed and executed test plans and

test scripts for UAT, wrote Release Notes and reported defects on

SourceForge -a defect tracking system as per UAT defect Lifecycle.

Environment: Windows NT, Windows XP, IE 6.0, Web Logic, Documentum,

HTML, JAVA, SQL, Rational Rose, SQL Prior Work History

Information & Technology Management

March 2002 - December 2002

Internship/Trainee

Environment: SQL Server, Unix, Win Runner7.x, Load Runner 6.x, Test

Director7.x, SQA Manager & SQA Robot

Merrill Lynch (Princeton, NJ)

May 1999 - September 2001

QA Tester, ML Direct

Environment: Windows 98, IE 5.0. Rational Suite, Serve lets, HTTML, JAVA,

ASP and DOT COM

AT&T - CBIFT (Somerset, NJ)

February 1998 - April 1999

Data Analyst/Tester, RAMP Billing

Environment: Windows NT, TSO and JCL in MVS, DB2, IBM Mainframe, TCP/IP,

FTP

AT&T - LIMBS (Short Hills, NJ)

October 1997 - February 1998

Analyst/Tester - KENAN Billing

Environment: SYBASE, UNIX, X-Runner, MS Visio

Infotech Solutions, Inc.

April 1997 - September 1997

Tester/QA Analyst - Payroll Management System

Environment: ORACLE 7.0, MS WINDOWS, PL\SQL, SQA Robot

Education:

BS in Business Administration.

Diploma in Computer Science.

Courses Attended:

Mobile Applications, Software Testing Methodology, QA Processes, Business

Analyst 1 & II,, Project Management I, CMM-I Levels, Telecommunication

Concepts I & II, and Test Automation.

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