Customer Service Manager

|PHILLIP GARRETT | |**** Dusk Dr. | |Killeen, TX *6543 | |Home: 254-***-**** | |*******.*******@*******.*** | | | |CAREER OBJECTIVE | |Seeking full time position as STAMIS/LIS Manager. Candidate comes with | |extensive Logistics/Supply experience. RFQ Number: 12812012 | | | |SUMMARY OF QUALIFICATIONS | |Over 12 years of experience in Warehouse and Logistics/Supply | |management. Managed and accounted for property and equipment valued over| |$20M. Comprehensive knowledge and hands-on experience in all facets of | |automated supply software such as SAMS-1E, SARRS, PBUSE and ULLS-G. | |Trained employees in work, safety procedures and company policies. | |Proficient with Microsoft Office, Word and Excel, manual system for | |supply operations, shipping, receiving and accountability. Active U.S. | |Government Security clearance. | | | | | |EMPLOYMENT HISTORY | |Automated Logistics Manager | |April 2012 - December 2012 | | | |U.S. Army, Fort Hood, TX | | | |Responsible for processing and issuing parts valued at $2mm to 14 | |customers and ensure supply documentation is accurate and complete | |Proficiently utilize the Standard Army Retail Supply System (SARSS) to | |process and look up supply request. | |Operate forklift to load customer parts for delivery using all required | |safety precautions. | |Communicate with customers in a professional manner while providing | |outstanding customer service. | |Logistics Specialist | |September 2009 - April 2012 | | | |US Army, Fort Hood, TX | | | |Oversaw the inventory, return, and audit process of parts valued in | |excess of $4mm. | |Compiled equipment readiness reports and completed administrative data | |entry using the Standard Army Maintenance System Enhanced (SAMSE). | |Tracked and maintained records for over1K pieces of equipment. | |Provided leadership as a Non-Commissioned Officer in Charge for a | |Patriot Battery. | |Warehouse Worker/ Technician | |September 2008 - September 2009 | | | |US ARMY, Fort Hood, TX | | | |Processed a portfolio of parts valued at more than $2mm. | |Used logistics software to track and account for all supplies and repair| |parts. | |Assisted in the recovery of lost equipment and repair parts. Conducted | |inventory and crossed checked reports to ensure accountability. | |Supply Specialist | |September 2005 - September 2008 | | | |US Army NATO, Naples, Italy | | | |Used material handling equipment to move, store, and sort thousands of | |different parts, equipment and military property. | |Issued supplies valued at more than $1mm to a customers in a timely | |manner with superior accuracy. | |Itemization Coordinator | |June 2003 - September 2005 | | | |US Army, Fort Lewis, WA | | | |Processed incoming material with accuracy to ensure mission ready | |condition. | |Performed data entry, created logistics reports, and maintained | |excellent documentation for customers. | |Warehouse Worker | |February 2000 - June 2003 | | | |US Army, Fort Wainwright, AK | | | |Received and processed parts valued at more than $2mm without a single | |part lost. | |Verified parts for customer and loaded onto vehicles for delivery. | |Entered parts data into computer using Warehouse Software System | |EDUCATION/TRAINING | |? | |Certificate, SARRS, U.S. Army, FT HOOD, TX, 2008 | | | | | |? | |Graduate, Primary Leaders Development Course, U.S. Army, FT LEWIS, WA, | |2005 | | | | | |? | |Certificate, SARRS, U.S. Army, FT WAINWRIGHT, AK, 2003 | | | | | |? | |Certificate, Unit Level Logistics System, U.S. Army, FT WAINWRIGHT, AK, | |2001 | | | | | |? | |Automated Logistical Supply Specialist Course, U.S. Army, FT LEE, VA, | |2000 | | | | | |? | |GENERAL STUDIES, ALABAMA A&M UNIVERSITY, HUNTSVILLE, AL, 1998 | | | | | AWARDS Joint Service Achievement Medal Army Commendation Medal Good Conduct Medal National Defense Service Medal Overseas Service Ribbons Army Achievement Medal