Customer Service Representative

Isabel Amaya

*** ****** **

Houston, Tx *****

**********@*****.***

Cell 832-***-****

EDUCATION

Lonestar College North Harris County – AA Education – Anticipated graduation May 2014

(August 2010 – Current part time student)

PROFESSIONAL EXPERIENCE

PLS CHECK CASHIERS - (November 2011- Present) – Lead Cashier

• Responsible for opening new branch in Boston, MA & training new employees

• Customer Service Representative

• Verify checks for cashing purposes for customers

• Prepare money orders via Western Union

• Verify that all employees’ transactions balance to daily activity

• Run end of the day report

BABIES R US – (June 2010 to November 2011) – Department Supervisor

• Started as general cashier and promoted to Department Supervisor

• Customer Service Representative

• Cashier

• Count money and prepare 7 cash registers for daily use

• Supervised 10 cashiers to be sure all money is properly received and returned

• Make sure cash and check deposits are completed daily for Garda pick up

• Guest Service Team Leader

ADDITIONAL SKILLS

• Exceptional customer service with extreme attention to detail

• Knowledge of: Excel, Word, and PowerPoint

• Over 2 years of hands on cash management

• Maintain a clean and organized work area

• Daily goals for 100% customer satisfaction

Contact this candidate