Customer Service Training

Ireyna Parker

**** ********* ******

Glen Burnie, MD 21061

Phone: 410-***-****

Email: ********@*****.***

** **** ********* ***** ***** Care provider with over four years of working in a classroom setting and

two years working as a nanny . As a teacher I have the ability to develop quality lesson plans and also the

ability to manage a classroom of 10 plus children. As a nanny, I have developed excellent communication

skills and maintained great relationships with the children and their parents.

Qualities:

Friendly and caring demeanor

Excellent communication skills

Great driving record

Excellent leadership skills

Ability to multitask

Exceptional organizational skills

The ability to Perform well in high-demand, fast-paced environments

Certifications

2001 90 Hour Early Child Care Certification as stated in the COMAR regulations.

2007 CPR, First Aid and AED Certification

2007 Bally Total Fitness Stretch Certification

2008 National Academy of Sports Medicine Personal Training Certification

2010 Certified CPR Instructor (Red Cross)

2012 National Academy of Sports Medicine Fitness Nutrition Specialist

EMPLOYMENT

5/12 -Current- World Gym, Glen Burnie, MD

Personal Training Director/ Front Desk Manager

As the Personal Training Director responsibilities included: creating and implementing all forms for the

department including: Physical Activity Readiness questionnaire, Personal Training Guidelines, Personal

Training Contracts, Price presentations, and all payroll forms. Other responsibilities included: Hiring,

developing, and managing a personal training staff, auditing and authorizing personal training payroll,

sales and managing personal clients. As a Front desk employee responsibilities included: Membership

sales, handling customer complaints, answering phones and cleaning.

2/12- 5/12 Spunk Fitness, Golden Ring, Maryland (Compel Fitness)

Training Director : Descriptions of daily responsibilities include: Selling personal training programs,

developing, hiring, and managing a personal training staff, providing superior customer service to all

personal training clients, maintain excellent relationship with entire gym staff, and sales training.

12/11-2/12 Gold’s Gym, Marley Station (Compel Fitness)

Training Director : Descriptions of daily responsibilities include: Selling personal training programs,

developing, hiring, and managing a personal training staff, providing superior customer service to all

personal training clients, maintain excellent relationship with entire gym staff, and sales training.

3/09- 12/11 Gold’s Gym, Dundalk, Maryland

Personal Training Director : Brought greater levels of health to 20+ clients weekly through one-on-one

customized personal training.

Responsible for the personal training operations of the club, hiring and mentoring new trainers, managing

personal training agreements and monthly billing, auditing and authorizing personal training payroll,

organizing and conducting special events, sales and nutritional assistance.

7/08- 3/09 Right Start Academy: Gambrills, Maryland

Teacher: Classroom management, customer service, teaching, curriculum planning, conducting

assessments, prescribing exercises, record keeping and cleaning.

09/08-03/09 Bally Total Fitness, Glen Burnie, Maryland Personal Trainer : Performing evaluations on

clients, prescribing exercises, monitoring clients, and record keeping.

7/08-3/09 Right Start Academy, Gambrills, Maryland

Teacher : Classroom management, teaching, curriculum planning

conducting assessments, prescribing exercises for PE class, record keeping and cleaning.08/07-09/08

Bally Total Fitness, Glen Burnie, Maryland Fitness Director : Responsible for the personal training

operations of the club, hiring and mentoring new trainers, managing personal training, auditing and

personal training payroll.07/06-08/07 Bally Total Fitness, Catonsville, Maryland Personal Trainer :

Performing evaluations on clients, prescribing exercises, monitoring clients, and record keeping.07/06-

8/07 Good Beginnings Child Care Center, Laurel Maryland Senior Staff/ Assistant : caring for multiple

numbers of children (ages 2-5), curriculum planning, teaching, conducting observations, cooking,

Assistant to the toddler and four year old classroom. 5/05-11/05 Children's World Learning Center,

Fort Meade, Maryland Senior Staff : caring for multiple numbers of children (ages 8 weeks - 5 years

old ), curriculum planning, teaching, classroom management and cleaning.8/04-5/05 The Baker Family,

Severn, Maryland Nanny : Caring for two infants (2weeks old), preparing small bottles/ meals, bathing,

light housekeeping, and assisting parents with doctor visits.

3/03-6/04 The Moylan Family, Davidsonville, Maryland Nanny : Preparing small meals for

children( ages 2 and 4), helping children get dressed, doing laundry, light house keeping, pet care,

planning activities, taking children to the doctors when necessary and administering medicine when

necessary.

Education

5/2001 High School Diploma, Chesapeake High School

5/2001 90 Hour Child Care Certification as stated in the COMAR regulations.

2006- current Anne Arundel community college

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