Customer Service Representative
Resume:
Bruce l Brown
Richmond, VA 23225
Evening Phone: 804-***-****
Email: **************@*****.***
Country of citizenship: United States of America
Veterans' Preference: No
Contact Current Employer: Contact me first
AVAILABILITY Job Type: Permanent
Work Schedule: Full Time
Desired Work Student
Environment
DESIRED LOCATIONS US CA Los Angeles
US VA Richmond
US CA Long Beach
WORK EXPERIENCE
Elite Retail District Manager 01 12 current
At Elite Retail, I handle staffing needs as well as payroll.
I travel between stores to insure sales goals are being
met. I also take care of inventory to all 7 locations. I
assist all employees in my district by training, proper
placement and creating bonus structures. I also handle
employee advances and scheduling as well as hold
team meetings.
Capital one
Chester, va US 11 08 5 11
Salary: 32,500 USD Per Year
Hours per week: 40
Fraud Account Supervisor
I was responsible for detecting activity from both the identity and transactional perspective; whether it
was identity theft, of individuals making fraudulent transactions. My responsibilities included
conducting investigations using a number of systems to track down suspects’ information
corresponding with outside intuitions and with customers via telephone and mail in an effort to verify
the validity of the account. As a team member of a large company I attended team meetings to help
learn strategies to better serve my customers and enhance their positive experience with Capital One.
In this particular environment I had to be flexible and have the ability to embrace change because of
the varying duties that needed to be performed in order to serve my customers. Negotiating and
listening to the customer is an essential aspect of my job in order to come to an conducive agreement
with the customer. skills that necessary in order to serve my customers better.
Capital One 8/2008 11/2008
Richmond, VA US
Salary: 31,000 USD Per Year
Hours per week: 40
National Direct Banking Associate
I answered inbound phone calls from customers seeking assistance with existing National Banking
investment products. I had to sell National Direct Banking products which included; Certificate of
Deposits and High Yield Money Market accounts to potential customers. In this environment I had the
ability to work in a fast paced, high volume environment with demanding and sophisticated
customers. I displayed; excellent communication with customers in a clear professional and articulate
manner, good product knowledge, salesmanship, sharing benefits of products, positioning values to
customers, handling objections and closing the sale.
Capital One 7/2007 7/2008
Richmond, VA US
Salary: 29,850 USD Per Year
Hours per week: 40
Senior Account Supervisor
I received in bound calls form our small business card holders who were inquiring about their financial
statements and their account transaction and lend projects that were implemented by other
departments. I took escalated calls from our customers who could not resolve account issues while
speaking with a customer service representative. I also helped inactive customers who were solicited
to re engage in the use of their credit cards. I help assist card holders with their accounts who may
have been involved in fraudulent activity. I took customer calls and investigated their case, advised
the cardholder of the next steps and resolved as much of the account issues as possible.
Michelle's Place for Children 1/2002 7/2007
Richmond, VA US
Salary: 28,000 USD Per Year
Hours per week: 40
Assistant Director
I completed the majority of the administrative tasks, such as; typing, filing, making and taking phone
calls from potential customers, processing enrollments, keeping attendance and health and safety
records, ordering and keeping billing records. I was responsible for keeping all students files up to
date, including; medical, emergency, contact information, and records of any behavioral incidents. I
helped prepare and discuss the menu for school snacks and lunches. I was also responsible for
reviewing teachers of lesson plans and filled in for teachers or assistants when there was no
substitute available.
Home Town Buffet 8/1999 12/2001
Richmond, VA US
Salary: 7.50 USD Per Hour
Hours per week: 10 15
Dish Washer
I collected and washed dishes for customers and for cooks to cook with.
EDUCATION J. Sergeant Reynolds Community College
Richmond, VA US
Some College Coursework Completed 12/2012
3 Semester Hours
Major: Biology
GPA: 4.0 out of 4.0
REFERENCES Dervon Hayes United States Air Force E 3
Phone Number: 804-***-****
Email Address: n/a
Reference Type: Personal
Michele Swinson Michele's Place for Children Director
Phone Number: 804-***-****
Email Address: n/a
Reference Type: Professional
Shaela Charity D. Randy Adadms Pediatric Dental Assistant
Dentistry for Childern
Phone Number: 804-***-****
Email Address: *************@*****.***
Reference Type: Personal
ADDITIONAL Excellence One Award Award in leadership 2007
INFORMATION
Contact this candidate