Customer Service Management

Objective:

I am a professional with over twenty years of experience in supervisor positions; in printing, pre-press, platemaking, corrugated production and manufacturing I have a track record of executing corporate strategies, motivating others and exceeding targets. I look forward to new challenges and a chance to continue to develop and utilize my knowledge and skills in the plant. My goal is to further my career within your organization as a Production Supervisor

Skills:

Strong written and verbal communications skills

Highly effective customer service with diplomatic, negotiation and conflict resolution skills

Experience utilizing business and management principles with project planning, production methods and coordination of resources

Highly organized, detailed-oriented and result driven

Ability to work independently and a team player

Strong time management with the ability to meet deadlines

Analytical and problem solving skills

Reliable and prompt

Computer skills: Microsoft Word, Excel and Power Point

Employment History:

Self-Employed Registered Subcontractor (Commercial/Residential) – 2008/Present

- Accountability for maintaining independent hours of work and government submissions

- Provided customer service, meet customer demands and guarantee quality results

- Inspected equipment and tools and ensured proper functioning and safety

- Utilized time management, while meeting tight deadlines

- Operated various power tools

- Purchased renovation materials on a daily bases

- Coordinated resources and scheduling of production for project completion

- Communicated with contractors pertaining to assignments, materials and safety regulations

Norampac Inc. – 1990/2008

Manufacturing Department

Production Planner:

- Scheduled all incoming orders to be manufactured from raw materials to expedite finished product

- Directed a team of three supervisors per shift work to coordinate crew for operating machinery

- Attended and delivered production meetings in which I informed our upper management team of the details necessary for setting intended goals

- Prioritized orders for shipping

- Corr-trim

-scheduled corrugator for a number of flutes to run (b c bc e a as cas)

Lead hand:

- Supervised, scheduled and delegated work tasks for up to 60 or more personnel

- Plant start-up, set line-ups for machines, prepared machinery for production

- Coordinate back-up personnel including overtime and external technical support (electrical and mechanical), if required

- Data entry for finished products

- Ensured implementation of health and safety training for policies and procedures

- Started pumps for flow of starch for the start-up of corrugator

Machine Operator:

- Inspected and operated rotary die cutter on daily bases

- Set up machine to run orders: set steel die and printing dies

Stock Dispatcher:

- Supplied all machines for running orders and remove finished product

Unitize Operator

- Prepared all finished product for expedition

Previous Experience:

Roy Smith Printing – 1984/1990

Press Operator:

-Operated a press, made printing plates, stripped negatives, operated camera, and various bindery operations

Certificates and Licenses:

G Level Driver’s License

Lift Truck Licence

Geenieboom Licence

Fire Response Certificate

CPR Certificate

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