Customer Service Sales

Samuel D Boahen Jr.

*** ******* ***, *****, ** **473 Apt 15b

917-***-**** (Cell)

*********@*****.***

SUMMARY OF QUALIFICATIONS

• Self-motivated Hospitality Management professional with a solid back ground in guest satisfaction

• Extremely detail oriented with the demonstrated ability to multitask in a fast paced environment

• Experienced working both independently and with others

• Proficiency in administrative and financial operations

• Excellent communication and conflict resolution skills

• Meeting and exceeding customer expectations is my forte

EDUCATION

• Bachelor of Science Degree in Business Administration with a concentration in Hospitality Management,

Central State University, Wilberforce, OH

• GPA 2.98

EMPLOYMENT HISTORY

Enterprise-Rent-a-Car, Dayton, OH August 2011-Present

Management Trainee

• Managed corporate accounts

• Generated new corporate account

• Wrote rental contracts

• Managed car fleet

• Sales in car products (insurance on rental, gas, upgraded car)

• Maintained customer satisfaction

Central State University, Wilberforce, OH September 2010 – May 2011

Intern, Office of the VP for Administration & CFO

• Xtender (Electronic Filing System) Manager

• Serving as a Student Liaison for the Division of Administration and Finance

• Completed special projects for the office of the Vice President for Administration and Finance and the

Controller’s office as assigned

Freeze Frame Inc, Manhattan, NY December 2008 – August 2010

Sales and Customer Service Professional

• Attracted and persuaded guests to stop and have their photos taken

• Responsible for sale and development of photos

• Responsible for acting as the store mascot “Jeffery the Giraffe”

Walt-Disney World, Orlando, FL January 2008- June 2008

Disney College Program Intern/ Caribbean Beach Resort and Typhoon Lagoon

• Responsible for managing inventory level at various food cart operations

• Assisted in preparation of food

• Worked with a stock team of four and trained any new employees

CAMPUS & COMMUNITY WORK HISTORY

• Representative for Central State University at the National Coalition of Black Meeting Planners

• Student Government Association Senator of Student/ Athletic Wellness

• Member of the College of Business and Industry Hospitality Management Club

• Scholar, Well Spoken – Five Wells Program

• Co-Creator of Fashion Addicts Inc.

• Member of Kappa Alpha Psi Fraternity Inc. Delta Zeta Chapter

HONORS

• College of Business & Industry Dean’s List Fall 2008

• Microsoft scholarship recipient

• “Ducktorate Degree” for Completing the Disney College Program

• National Coalition of Black Meeting Planners Presentation Award

• Passed Enterprise-Rent-a-Car “Skills Test” ($250 bonus)

• Met Enterprise-Rent-a-Car customer satiation ratings for five month in a row ($50 gift car each time)

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