Service Customer
Resume:
Laura A. Veney
Bowie, MD **716
**********@*****.***
Objective: To obtain a position as a Contract Specialist
SUMMARY OF QUALIFICATIONS
Three years of experience in Contract Administration, Results-oriented contract administrator for government service contracts with
diverse experience in contract administration, government billing, close-outs, contract file management, dispute resolution, and
government receivable management. Organized service contract files, created Access database for service contracts, developed forms,
documents, process, procedures and workflow for service contract administration.
Expertise in service contract management, Service Contract Act, negotiation, acceptance and management of contracts including firm-
fixed price, BPA, MOUs, and IDIQ. Knowledge of applicable government regulations, review and approval of documents that are
compliant with customer specifications and requirements.
SUMMARY OF SKILLS
Contract Negotiation Service Contract Administration
Revisions of Statement of Work Dispute And Compliance Resolution
Excel, Access, Word, and Visio Contract Close Out
ACCOMPLISHMENTS AND EXPERIENCE
District of Columbia Department of General Services Washington D.C.
Contract Specialist September 2012 – Present
Planning and carrying out pre solicitation, evaluation, vendor selection, contract administration and ensuring contractor
performance.
Determines the most appropriate method of procurement and reviews submitted bids and proposals.
Reviews purchase orders and contracts for completeness, accuracy and compliance with District and agency policies and
procedures, determining the most appropriate method of procurement.
Determines if requested items can be obtained via an existing contract.
Conducts pre-bid meetings and distribution of bid invitations.
Gathers and complies data to determine contractors’ ability to provide quality materials, equipment and services.
Selects or recommends the most advantageous bid, drafting final contract and notifying winning vendor.
National Industries for the Blind, Alexandria, VA
Service Contract Administrator March 2009- September 2012
Drafted and reviewed Statements of work.
Drafted Subcontract agreements and purchase orders.
Arbitrated disputes related to pricing/costing activities among National Industries for The Blind associated non-profits and
government customers.
Analyzed contracts and disseminated to non-profit agencies.
Negotiated changes to price, statement of work and terms of contracts with procuring agencies and non-profits.
Managed new contracts for ensuring successful implementation of the service.
Assisted affiliates in resolving initial contractual problems.
Monitored government contracts for the purpose of identifying potential contract compliance.
Responsible for contract review and summary report to management.
Provided guidance on contractual requirements and government regulations to Non-Profits.
Developed process and procedures for Service Contracts.
Processed contract close outs.
Developed Access Database for tracking Service Contracts.
National Industries for the Blind, Alexandria, Va
Federal Contracts Receivable Specialist April 2007 – March 2009
Reconciled billed receivable against unbilled receivables to assist with the close out of contracts.
Analyzed modifications to contracts and contractual terms for dispute resolution research.
Generated invoices for government contracts per contract stipulations and FAR.
Remained up-to-date on current laws and regulations pertaining to government contracts.
Assisted with DCMA audits by processing final contract closeout billings.
XO Communications, Inc, Reston, Va
Billing Dispute Resolution Analyst August 2005-March 2007
Researched, analyzed, and resolved inquiries from vendors regarding voice and data telecommunications invoices.
Performed audits to match services ordered and installed with invoices to ensure consistency and contract rate compliance
Prepared billing disputes, service credit claims, and documented results to internal
management and vendors.
Participated in internal and client-facing meetings concerning telecom billing and service level
Century Link F/K/A Qwest Communications Inc. Arlington, Va
Credit Analyst August 2003- August 2005
Analyzed Dun and Bradstreet Reports, Financial Statements, Bank References and Telecom.
Carrier References to determine a credit decision regarding company’s application for services.
Ensured sales representatives were knowledgeable and adhered to company policy regarding credit requirements of potential
customers.
Enhanced company revenue performance by negotiating security deposits, letter of credit, payments plans and corporate
guaranties with customers.
Established credit lines on prospective accounts for the purpose of generating sales income.
Century Link F/K/A Qwest Communications Arlington, Va
Collector/Customer Adjustment Analyst January 2000- August 2003
Responsible for the collection of monies on various commercial accounts.
Negotiated acceptable payment arrangements and promissory notes.
Worked with billing personal to resolve rate and service disputes.
Assisted with Training and Development of New Hires
Worked with the department manager in developing processes, process maps & procedures
TSR Wireless Fairfax, Va
Collector March 1999-November 1999
Responsible for the collection of monies on various commercial government and residential accounts
Negotiated acceptable payment arrangements.
Researched billing problems to resolve disputes
Reconciled past due accounts to resolve billing disputes
USA Mobility FKA Metrocall Inc. Fairfax, Va
Collector May 1996- March 1999
Responsible for the collection of monies on various commercial government and residential account
Negotiated acceptable payment arrangements.
Researched billing problems to resolve disputes
Reconciled past due accounts to resolve billing disputes
USA Mobility FKA Metrocall Inc. Alexandria, Va
Customer Service Representative May 1995-September 1996
Answer phones in a call center environment respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Up sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Research billing issues.
Research misapplied payments.
Provide on-the-job training for new employees
Education
University of Maryland
Bachelor of Science Business Management/Marketing College Park, Maryland 1998
University of Maryland University College
Master of Science in Management w/t Supply Chain & Acquisitions College Park, Maryland 2012
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